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Reducing non-actionable alarms and alarm fatigue

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A holistic approach to alarm management strategy and reducing alarm fatigue

Augusta University Health (AU Health) was looking to reduce their non-actionable alarms by 30%, decrease hospital alarm fatigue, and create a comprehensive alarm management system.

Philips clinical consultants stepped in and reviewed the alarm data and settings, interviewed stakeholders, and documented current AU Health processes.

A Clinical Alarm Management Policy was implemented and AU Health achieved strong results quickly: 32% reduction in non-actionable alarms in the first 3 months with no adverse patient outcomes identified.

Implementing the Philips recommendations helped AU Health reduce alarms and alarm fatigue

Alarm Management reduction in non-actionable alarms

32% reduction in non-actionable alarms in 3 months at AU Health

Reduced disruption caused by non-actionable alarms

Alarm Management reduction in alarms in Telemetry Unit

55.3% reduction in alarms in the Telemetry Unit

"Working together with Philips, we designed a survey, focused on the areas of greatest opportunity, and embarked on a several month project to markedly reduce alarms in our organization. Our results have seen substantial reductions in the alarms. It’s so quiet. We look forward to continuing to move forward in our quest for a quieter work environment without jeopardizing patient safety and quality."

-Kevin C. Dellsperger, MD, PhD

VP and Chief Medical Officer, AU Health System

Our Approach

The Philips team analyzed the alarm data and in partnership with AU Health, identified root causes of the non-actionable alarms and provided change initiatives and training recommendations.

AU Health changed their monitoring alarm default settings on several pilot units and reduced the alarm levels immediately.

Philips worked with AU Health to create an alarm strategy including education programs, an implementation plan, monitoring guidance, and on-going data analytics.

At AU Health, the number of alarms recorded over a two week period dropped significantly after new alarm management policy was implemented.

Data collected across departments is analyzed to help identify the root causes of non-actionable alarms.

Results*

The Philips-AU Health team developed a new Clinical Alarm Management Policy. An alarm reporting application dashboard was created to monitor results and identify future areas of concern.

AU Health quickly exceeded their alarm management goals, with 32% reduction in non-actionable alarms in the first 3 months. Over one year post changes the pilot units have continued to show health system improvements, reducing alarms in the MICU by 41.4% and alarms in the Telemetry Unit by 55.3%. AU Health received great success with no adverse patient outcomes identified.

Implementing the Philips recommendations helped AU Health reduce alarms and alarm fatigue

32% reduction in non-actionable alarms in 3 months at AU Health

Reduced disruption caused by non-actionable alarms

55.3% reduction in alarms in the Telemetry Unit

*Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Download case study (PDF)

Learn more about the strategic partnership between AU Health and Philips

Meet our team

Lisa Pahl, RN, BSN, MSN

Principal and Practice Operations Lead

Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management.

Shyma Adams

Consultant

Shyma supports the delivery of strategic consulting services using her expertise in healthcare performance improvement, project management, and data analytics. She has helped create and implement unique solutions for complex health systems.

Recent success

Customer story

A focus on clinical growth at AU Health
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Customer story

$3.3m savings with improved care facilitation
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Related practice area

Healthcare Service Improvement

A collaborative approach to improving operational efficiency for increased patient satisfaction in a hospital department or across an enterprise.

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‹ Healthcare consulting

Reducing non-actionable alarms and alarm fatigue

Contact information

Contact details

Company details

A holistic approach to alarm management strategy and reducing alarm fatigue

Implementing the Philips recommendations helped AU Health reduce alarms and alarm fatigue

Our Approach

Results*

Implementing the Philips recommendations helped AU Health reduce alarms and alarm fatigue

Meet our team

Recent success

A focus on clinical growth at AU Health

$3.3m savings with improved care facilitation

Related practice area