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Empowering patients with the Ambient Experience in-bore Connect

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Reducing patient stress to improve MR imaging outcomes

MRI, one of the most common imaging exams, presents a challenge for many patients. Ambient Experience for MRI solution already contributes to a positive patient and staff experience. The unique Ambient Experience in-bore Connect takes this experience to another level by providing information and guidance to the patient during scanning as well as information about scan progress. Studies* at Herlev Gentofte University Hospital in Denmark and Chiba Hospital Japan- have shown that Ambient Experience in-bore helps reduce the number of rescans.

Number of interrupted scans in a year in the six scanning rooms

By reducing patient motion, we also reduce repeat scans, waiting times, rescheduling and staff overtime."

Michel Nemery, Chief Physician, Department of Radiology

Herlev Gentofte University, Denmark

The Herlev Gentofte University Hospital in Denmark compared the number of interrupted examinations before and after installation of the in-bore solution and compared to the experience with other scanners in the facility.

The data shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution.

From the moment your patient is moved into the scanner – the point at which people report the most stress – through the conclusion of the examination, your patient will get a personalized and supportive experience. You can create an atmosphere that transports them out of the imaging suite into a relaxing environment of their choice.

The Ambient Experience in-bore Connect is linked in real-time with the Philips MR scanning software to provide information and guidance to the patient during scanning as well as information about scan progress. An immersive video experience distracts and entertains patients while lying in the bore. Comfortable headphones allow patients to receive breath hold cues and a personalized progress bar indicating duration, enhancing compliance.

Studies from Herlev Gentofte University Hospital in Denmark and Chiba University Hospital in Japan demonstrate that:

Patients reported that they felt more comfortable in the Ambient Experience in-bore Connect
Patients reported that they have been significantly more satisfied with their MRI examination
84% of the patients indicated that the progress-bar helped them to feel calm
Patients reported that it was significantly easier for them to hold their breath
Ambient Experience in-bore Connect contributes to outstanding Net Promotor Scores (NPS is a customer loyalty metric)

Since installing the patient in-bore solution, we have documented a significant drop in anxiety among our patients and increased satisfaction in both patients and staff. The Philips patient in-bore video solution supports our vision to deliver the highest possible level of quality in imaging, care and service – supporting the needs of our patients.”

Michel Nemery, Chief Physician, Department of Radiology

Herlev Gentofte University, Denmark

Philips Healthcare Consulting and Ambient Experience MRI Patient In-Bore

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Customer story

Net Promoter Score of 78 at children's hospital Cardiff
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Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.

*Results from case studies are not predictive of results of other cases. Results in other cases may vary.

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