“Our team is now able to work smarter, faster and more efficiently,” said Christoph Wald, MD, PhD, MBA, FACR, Chairman, Department of Radiology at Lahey Hospital & Medical Center. “As a result, our patients are more comfortable and our technologists and radiologists can focus on delivering confident diagnoses.”
Patients can feel stress, nervousness and anxiety when entering the bore of an MR scanner, especially when doing so head-first. By obscuring the internal surface of the scanner bore from the patient’s view and replacing it with soothing video images, the system helps patients deal with these feelings. The video can be themed according to patient choice (e.g. landscapes, seascapes, underwater marinescapes) and is accompanied by soothing head-phone delivered audio.
Many patients also find it challenging to know what to do during their scan, such as holding their breath and staying perfectly still when needed. To help them, the Philips system overlays the video with audio-visual prompts, so that patients know what they need to do and how long they need to do it, while a progress bar lets them know how the scan is progressing. Enhancing patient compliance reduces the need for radiology technician intervention and helps to support maximum scan quality.
“Our Ambient Experience in-bore Connect solution is aimed at helping patients and staff to get the quality images they need,” said Werner Satter, General Manager Healthcare Experience Solutions at Philips. “The global adoption of our solutions to improve the patient experience showcases how the combination of a patient-centric approach, technology and design can work together to help improve imaging outcomes.”
A study at Herlev Gentofte University Hospital in Denmark shows that the Ambient Experience in-bore Connect solution helped them reduce the number of rescans. The Herlev Gentofte University Hospital compared the number of interrupted examinations
before and after installation of the Ambient Experience in-bore Connect solution with other scanners in the facility. The data shows their yearly average number of rescans decreased by 70%*. The same study showed that 84% of their patients felt more calm.
Further evidence of the benefits of enhancing the patient experience during imaging procedures was recently published in the Philips ‘Patient Experience in Imaging Study’ – a survey of 603 patients in the US and Germany about their satisfaction, expectations, preferences and unmet needs with diagnostic imaging procedures over the previous year. While most patients expressed feelings of being well taken care of, respected, and informed about their imaging procedures, many also cited feelings of nervousness, uncertainty and powerlessness during the procedure. In general, patients viewed safety and well-being throughout the imaging process as important, and valued speed and comfort during the procedure itself. Philips is designing its innovations with these patients’ needs in mind.