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Oct 30, 2018

Philips & Wye Valley NHS Trust Launch X-Ray Services Transformation Program As Part Of 11 Year Radiology Partnership

  • Service Improvement training empowering staff to drive transformation
  • New digital  X-Ray room significantly improves operational efficiencies and patient experience
  • Future transformation plans include modernisation of mammography, interventional, CT and MRI services

Guildford, the UKRoyal Philips (NYSE: PHG, AEX: PHIA) a globally leading health technology company has today announced the first transformation as part of an 11 year Managed Service Agreement with Wye Valley NHS Trust. Wye Valley NHS Trust went live with the Philips Managed Service Agreement in April, and since then a number of new systems have been delivered to the trust sites, including a new digital X-Ray room at the Hereford County Hospital. The trust has also benefited from the launch of a Service Improvement training program for the radiology team, giving them a common platform to drive service improvement.

Long-term collaboration for future-proofed services across the region

The new X-Ray room is already demonstrating how technology can help unlock service transformations through delivering significant operational efficiencies; the Philips Digital Diagnostic High Performance digital radiography system makes it quicker and easier for radiologists to adapt the scanning rooms to accommodate different patient needs. The full system motorisation stitching also allows for whole spine imaging to be carried out, bringing significant benefit to patients with serious back injuries. The new room has also been designed with natural light, making the radiology exam a more pleasant experience for patients.

According to the Trust the partnership has had a successful start and is already having a positive impact on the experience of patients and staff as Robert Griffiths, Radiology Services Manager commented; "We’re already receiving positive feedback from employees who have said that they have noticed improvements in their working conditions since the changes were made, and I have high hopes for what Philips and Wye Valley NHS Trust can achieve together

“Philips understands the unique opportunity we have to bring more to our community, and I’m confident that their wealth of experience and international expertise will help us collaboratively make changes that are focussed on helping our patients and team members,” continued Robert.

Making services flexible to meet patient needs

Poyette Chambers, Radiographer at Hereford County Hospital believes the new facilities will enable the team to not only be more efficient but also improve patient care. "These new rooms will give us scope to adapt our practice, become more creative, work more concisely and more efficiently. The new room has already given us more flexibility when we’re working with patients who are not very mobile – for example they can stay seated in their wheelchair and we can fit the system around them," said Poyette.

As part of the Managed Service partnership, a comprehensive service and operational improvement programme will be rolled out, designed to deliver optimised workflow and an enhanced working environment. With the use of advanced data analytics, Philips will help the Trust invest in the right technology at the right time, while also addressing process bottlenecks to deliver a first-class future proof healthcare service to their community.

“As we plan for the next phase of transformations, we’re defining a long-term future that delivers optimum patient and staff experiences and helps realise new levels of clinical excellence and co-ordination across care-sites,” comments Stephanie Holden, Managed Services Director at Philips UKI. “We will be excited to share more as our work with the Trust brings these plans to fruition.”

About Royal Philips


Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2017 sales of EUR 17.8 billion and employs approximately 74,000 employees with sales and services in more than 100 countries. News about Philips can be found at

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