Emergency department

Redefining the

emergency department

Emergency Department (ED) visits can be anxiety provoking for both children and adults as well as caregivers due to noise, unfamiliar people, lack of control, and fear of the unknown while awaiting intervention, diagnosis, and disposition.

 

Philips can help you see the Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the the space itself.

“I think it even helps me when I go into the room to do a procedure, the whole mood seems to be more peaceful and calmer. And I think it’s contagious to everybody else, both the staff and the patients.”

Dennis Hernandez, MD, Medical Director, Emergency Department, Florida Hospital for Children

  • Customer story
    Patient and staff satisfaction significantly improved with comforting ED suite

    Patient and staff satisfaction significantly improved with comforting ED suite

    Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital

    Learn more
  • Customer story
    Patient volume increased with 23%

    Patient volume increased with 23%

    By helping to design a new pediatric emergency department, Philips Consulting helped to increase patient volume at Florida Hospital for children.

    Learn more

Discuss the opportunities in your hospital

 

Get in touch with one of our consultants to learn how our Ambient Experience solutions can improve your productivity and efficiency, while enhancing the patient and staff experience. After we've received your inquiry we will get back to you within two working days

Contact information

* This field is mandatory

Contact details

*
*
*
*

Company details

*
*
*

Our team

Werner Satter

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
Patrick Lerou

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.