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Partner to equip the smart hospital of the future

Mackenzie Health, Canada.

With a goal to advance their smart hospital vision, Mackenzie Health and Philips have partnered in a comprehensive managed services partnership that will enable expanded access to quality care and improve patient care in the community.

A long-term strategic partnership

Mackenzie and Philips have agreed an 18-year partnership to equip and advance Mackenzie Health’s medical technology procurement and maintenance programs for their existing Mackenzie Richmond Hill Hospital and the new Mackenzie Vaughan Hospital – Canada’s first smart hospital.


Embracing connected health technologies to offer an advanced emergency department, modern surgical services and operating rooms, access to acute inpatient and intensive care beds, technologically-advanced medical imaging, specialized ambulatory clinics and a flexible design, enabling it to evolve as new thinking and best practices emerge.  While Philips acts as a procurement arm for medical devices, strong governance allows Mackenzie Health to maintain control in the evaluation of suppliers allowing for clinical freedom of choice.

At Mackenzie Health, patients are at the heart of everything we do. With Philips as our partner we know that we will not only be able to improve the quality and efficiency of care but also enhance the patient experience”.

Altaf Stationwala, President & CEO

Mackenzie Health

Mackenzie Health is a Canadian healthcare provider, serving a population of more than half a million people and is nationally recognized for its commitment to safety and quality patient care.

The Philips-Mackenzie partnership includes:

  • Procurement, installation and system integration (managing over 2300+ pieces of equipment).
  • Clinical training, asset management, parts logistics, back up equipment, maintenance, and technology updates.
  • Higher predictability and strategic decision-making to ensure the right technology is available to provide quality care, delivered through an equipment replacement plan.
  • Uptime guarantee on system availability to enable patient throughput. Commitment to elevated key performance indicators around maintenance of technology and software upgrades.
  • Enable clinicians to stay up-to-date with the latest techniques and deliver excellent care through an on-going clinical education program.
  • Philips serves as advisor during the design and construction phase of the Mackenzie Vaughan Hospital as it relates to medical devices and services. This includes guidance on workflow design and planning for equipment staging, installation and commissioning.

Results after three years of partnership*

Medical devices


Of the medical devices are non Philips addressable

(3rd party)

System availability


System availability (uptime)

Customer rating

9 out of 10

Customer rating

Rectification image

< 4 hour


*More than 2x faster response time vs baseline

The flexible payment model makes costs of the procurement and maintenance of the equipment more predictable and enables us to better manage annual costs”.

Terry Villella, Vice President, Finance & Chief Financial Officer

Mackenzie Health

Hospitals are complex organizations, which are challenged to deliver excellent healthcare within a limited budget. We chose to collaborate with Philips for their knowledge of workflows in the hospital environment as well as the expertise in medical technology optimization, training, maintenance, IT integration and data analytics. Their ability to work with us as an early advisor in the design and strategic planning process of our smart hospital vision is what set them apart”.

Richard Tam, EVP & CAO

Mackenzie Health

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