Partner to equip the smart hospital of the future
Mackenzie Health, Canada.
With a goal to advance their smart hospital vision, Mackenzie Health and Philips have partnered in a comprehensive managed services partnership that will enable expanded access to quality care and improve patient care in the community.
A long-term strategic partnership
Embracing connected health technologies to offer an advanced emergency department, modern surgical services and operating rooms, access to acute inpatient and intensive care beds, technologically-advanced medical imaging, specialized ambulatory clinics and a flexible design, enabling it to evolve as new thinking and best practices emerge. While Philips acts as a procurement arm for medical devices, strong governance allows Mackenzie Health to maintain control in the evaluation of suppliers allowing for clinical freedom of choice.
Mackenzie and Philips have agreed an 18-year partnership to equip and advance Mackenzie Health’s medical technology procurement and maintenance programs for their existing Mackenzie Richmond Hill Hospital and the new Mackenzie Vaughan Hospital – Canada’s first smart hospital.
At Mackenzie Health, patients are at the heart of everything we do. With Philips as our partner we know that we will not only be able to improve the quality and efficiency of care but also enhance the patient experience”.
Altaf Stationwala, President & CEO
Mackenzie Health
Mackenzie Health is a Canadian healthcare provider, serving a population of more than half a million people and is nationally recognized for its commitment to safety and quality patient care.
The Philips-Mackenzie partnership includes:
Results after three years of partnership*
60%
Of the medical devices are non Philips addressable (3rd party)
99.9%
System availability (uptime)
9 out of 10
Customer rating
< 4 hour
rectification
*More than 2x faster response time vs baseline
The flexible payment model makes costs of the procurement and maintenance of the equipment more predictable and enables us to better manage annual costs”.
Terry Villella, Vice President, Finance & Chief Financial Officer
Mackenzie Health
Hospitals are complex organizations, which are challenged to deliver excellent healthcare within a limited budget. We chose to collaborate with Philips for their knowledge of workflows in the hospital environment as well as the expertise in medical technology optimization, training, maintenance, IT integration and data analytics. Their ability to work with us as an early advisor in the design and strategic planning process of our smart hospital vision is what set them apart”.
Richard Tam, EVP & CAO
Mackenzie Health
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