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Sep 22, 2023

Philips and Mid and South Essex NHS Foundation Trust transform patient imaging services across the east of England with doubled scanning capacity in one hospital

Farnborough, United Kingdom – Royal Philips (NYSE: PHG, AEX: PHIA) – Philips, a global leader in healthcare technology, has partnered with Mid and South Essex NHS Foundation Trust to provide innovative solutions that improve the quality of its imaging equipment, leading to better services for patients and supporting the Trust in delivering its vision of achieving clinical and service excellence.

Prior to this, the Trust faced the challenge of future-proofing its radiology services, which perform around 400,000 examinations a year. It wanted to develop an encompassing approach to ensure excellent care for the 1.2 million people it serves across Essex, and sought an innovative partner to support with the replacement of key diagnostic equipment. In 2021 the Trust selected Philips as its official radiology imaging equipment partner, agreeing a three-year contract with a strategic programme of work.

Key projects over the last three years have included the replacement of an aging CT scanner in the Essex Cardiothoracic Centre, based at Basildon and Thurrock University Hospital and part of the Trust, and the installation of a new CT scanner to support the emergency pathway at Southend University Hospital. One of the Trust’s oldest Plain Film X-ray machines has also been replaced at Southend and a vacant courtyard space has been repurposed into a new CT and MRI single-storey building facility at Basildon.

Leading on the design and build of each of these projects, Philips’ vision and innovative solutions to optimise space are already helping the Trust to achieve impressive results: 

  • Increased scanning capacity by 50% with the additional CT in Southend, enabling the Trust to improve patient flow and make more timely diagnosis and treatment.
  • Additional MRI capacity thanks to the new Courtyard Imaging Suite at Basildon, without affecting continuity of service, creating efficiency for staff and a positive environment for patients.
  • Savings of approximately £500,000 per year, which would have been spent on third party mobile scanning units, with the addition of a third CT scanner in Southend.
  • Improved privacy for patients and improved flow by designing new private areas to change before and after scans in both the CT Scanner Suite at Southend and the Courtyard Imaging Suite at Basildon.
  • A calming environment to support radiographer teaching and learning in a new dedicated CT Scanner Suite at Southend, as well as an ideal space for specialist procedures such as guided biopsies.


The strategic partnership also meant the Trust could access expertise and wider specialist services within Philips, allowing the Trust’s estates, procurement and clinical teams to focus on other projects to improve patient care.

Working with Philips over the last three years has enabled us to make a number of improvements to our services through their support on our equipment replacement programme – this has improved patient flow, design and throughput at each site, allowing us to treat our patients more quickly and in a better environment. With regular monthly calls to catch-up on project status, it has been a true partnership and we value the expertise and guidance that Philips has been able to offer us.”

Margaret Hathaway

Programme Director at Mid and South Essex NHS Foundation Trust

At Philips, we’re passionate about driving transformation for our customers. Our partnership with Mid and South Essex NHS Foundation Trust has enabled us to leverage our expertise and find creative, high impact solutions to support the Trust and its patients; working together to deliver its vision of achieving clinical and service excellence across its newly merged holistic Radiology service. Over the past three years, our collaboration has created additional efficiency for the radiology team, provided better service for patients and resulted in more timely diagnosis and treatment. We hope to build on this success in the coming years and continue working together to solve key challenges and improve outcomes.”

Stephen McMillan

Solutions Leader Europe and UK & Ireland at Philips

Philips’ Strategic Partnerships are long-term collaborations, delivered through a shared accountability model with joint commitment to goals, risk and performance. The partnership has seen Philips work closely with, and act as an extension to, the Trust’s teams, helping them solve clinical, patient and staff experiential, operational and financial challenges. Both companies look forward to continued success in the future.

For more information, read the full case study.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and well-being through meaningful innovation. Philips’ patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions for consumers and professional health solutions for healthcare providers and their patients in the hospital and the home. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, ultrasound, image-guided therapy, monitoring, and enterprise informatics, as well as in personal health. Philips generated 2022 sales of EUR 17.8 billion and employs approximately 77,000 employees with sales and services in more than 100 countries. News about Philips can be found at

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About Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust was founded in April 2020 and is one of the biggest NHS Trusts in the country. It comprises of: Basildon and Thurrock University Hospital, Broomfield Hospital, Chelmsford and Southend University Hospital. The Trust provides a wide range of services across its three hospitals, including A&E, emergency medicine and surgery, elective surgery in most specialities, maternity and paediatric services.

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Dominique Monaghan

Dominique Monaghan
UKI Communications and PR Manager

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