IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Philips Coffee + Privacy Notice
This Privacy Notice was last updated on July 23, 2023.
The Philips Coffee + App (“App”) provides you with tutorial videos about your Philips coffee machine and its accessories (the “Device”) and allows you to connect to Amazon to shop our range of products and accessories available in your country (“Services”). The App uses personal data collected or processed through the App, including personal data processed by any Device that you pair with the App.
The purpose of this Privacy Notice is to help you understand our privacy practices when you use our Services, including what information and personal data we collect, why we collect it, and what we do with it, as well as your individual rights. This Privacy Notice applies to personal data collected or processed by the App, which is under the control of Versuni Netherlands B.V. or anyof its affiliates or subsidiaries (“Versuni”, “our”, “we” or “us”).
Please also read our Terms of Use, which describe the terms under which you use our Services.
What Personal Data do we collect and for which Purposes?
We may receive or collect information and personal data, as described in detail below, when we provide our Services, including when you access, download and install the App. In most cases, we associate your personal data with unique identifiers.
Account Data
We collect your personal data when you create an account. We may also process information on your App usage, including your session, login and authentication information, which we use to manage your account.
Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party. Click here to read moreClick here to read less
Device Data When you choose to pair the App with your Device, we may collect device-specific information whenever you access, or use the Device, including the unique user device number and session and usage data, which is information about your use of the Device. For example, this may be: Because your Device(s) Data are only processed when you choose to pair your Device(s) with the App for purposes of the Services, we consider this processing to be necessary for the performance of a contract to which you are party.
We use your Device Data to provide you with personalized services for all coffee related consumables, including recording your Device Data for purposes of Amazon Replenishment Services, as detailed further below. Click here to read moreClick here to read less
Cookies and Analytics We may use cookies, tags or similar technologies (“Cookies”) to operate, provide, improve, understand, and customize our Services. Cookies allow us to recognize your mobile device and collect information and personal data including your unique user device number, the IP address of your mobile device, the type of mobile internet browser or operating system you use, session and usage data, or service-related performance information, which is information about your use of the App.
When you consent to sharing your App data to help improve the App and receive personalized services, we may collect and process your App usage data as detailed below. To do so, we use several service providers that process your App data on our behalf and pursuant to our instructions. Our service providers use Cookies to help us collect your information: To give you a more personalized experience, we may process your Analytics data to show you the right content and send you recommendations, In-App messages and Push Notifications. We may also use your Cookie and Analytics information to ask you questions or inviting you to participate in surveys or research projects. When you decide to participate, we may process your account credentials, responses, opinions and experiences. We may use your personal data and information to improve the Services and develop new products for you in the kitchen appliances domain. Please note that we will only process your Analytics information after you have provided consent. If you write a review on the app stores, we may review and process your comments for product improvement purposes. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. We can only see your app store username and your comments. In this case, we consider the processing of your reviews to be based on our legitimate interest. Where you require customer support, we guide you through our customer support process in accordance with the section ‘Customer support’ below. Click here to read moreClick here to read less
Customer support When you require customer support, you may provide us with information related to your use of our Services, including your interaction with Versuni, and how to contact you so we can provide the required support. We may also use your information to respond to you when you contact usand/or to improve our Services in general. We consider the processing of your Customer Support data to be necessary for the performance of a contract to which you are party. In some cases, we consider the processing of your Customer Support Data to be based on our legitimate interest.
Combined Data We may combine your personal data, including Account Data, Cookies and Analytics Data, with data collected during your interactions and usage of our digital channels such as social media, websites, emails, apps and connected products, including your IP addresses, Cookies, mobile device information, communications you click on or tap, location details, and websites you visit.
We use your Combined Data to improve the content, functionality and usability of the App, the Device(s) and Services as well as to develop new products and services. In this case, we consider the processing of your Combined Data to be based on our legitimate interest. If you consent to receiving promotional communications about our products, services, events and promotions that may be relevant to you based on your preferences and online behaviour, we may send you marketing and promotional communications via email and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyseyour Combined Data. You may opt-out and unsubscribe from such communications at any time. Click here to read moreClick here to read less If you consent to receiving promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze your Combined Data. You may opt-out and unsubscribe from such communications at any time.If you consent to receiving promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze your Combined Data. You may opt-out and unsubscribe from such communications at any time. If you consent to receiving promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze your Combined Data. You may opt-out and unsubscribe from such communications at any time. Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.
Permissions The App may request your permission to access your mobile device’s storage capabilities, sensors or other features (e.g. photos, agenda, contacts, camera, Wi-Fi, geo-location, or Bluetooth). We require access when strictly necessary to provide the Services as detailed below.
Sometimes a permission is a technical precondition of the operating system of your mobile device. In such case, the App may ask your permission to access a certain sensor or data, however we will not collect such data, unless required to provide the Services. Cloud Providers These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China. Master service Providers These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching). Payment These providers handle financial data in relation to online purchases, your program fee. IT Providers These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided. Cloud Providers These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China. Master service Providers These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching). Payment These providers handle financial data in relation to online purchases, your program fee. IT Providers These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided. Cloud Providers These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China. Master service Providers These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching). Payment These providers handle financial data in relation to online purchases, your program fee. Master service Providers These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching). Master service Providers These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching). Click here to read moreClick here to read less
With whom do we share Personal Data?
We may disclose your personal data to our third-party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law.
Service providers We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.
We may share your personal data with the following service providers: These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services. These service providers deliver the necessary hardware, software, networking, storage, and/or related technology that we require to perform App analytics. Versuni requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data. Click here to read moreClick here to read less
Other third parties Versuni may also work with third parties who process your personal data for their own purposes. If we share personal data with third parties that use your personal data for their own purposes, wewill ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.
At your request, we may share your personal data with the following third parties in accordance with this Privacy Notice: These third parties will provide their own services to you. Amazon Alexa You can use a Philips Alexa Skill to turn On/ Off your Device via Amazon Alexa. The Philips Alexa Skill is subject to a different privacy notice. Please note that when you use Alexa, Alexa will provide its own services to you in accordance with Alexa's Privacy Notice and Terms and Conditions. Amazon Dash Replenishment Services (DRS) In some countries, we support DRS. When you subscribe to DRS, the App will place automatic Beans or Aquaclean filter order for you via Amazon. For such purposes, you will have to log in to your Amazon Account, and Amazon will provide its own services to you. Please read Amazon’s Terms and Conditions and Privacy Notice as they inform about its privacy practices. When you set-up your DRS subscription, we share the following data with Amazon: the serial number and model (hx number) of your Device, and your daily aggregated Beans or Aquaclean filters inventory. To keep track of your subscription, we store your Amazon Customer ID. If you unsubscribe to DRS, we will delete such Customer ID. Versuni sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner. Click here to read moreClick here to read less
You understand that Amazon provides its own services to you and by activating Alexa and/or DRS, you instruct us to share your personal data with Amazon, which may process the data in countries outside of your country of residence which may not provide the same level ofprotection to personal data.
Cross-border transfer Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you acknowledge the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal data. Click here to read moreClick here to read less
How long do we keep your data?
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the App and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your choices and rights If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via Contact us | Versuni. We will respond to your request consistent with applicable law.
In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will handle your request as soon as reasonably practicable. Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal. Where we rely on performance of a contract to process your personal data for purposes of the Services, we may not be able to provide the Services if we do not receive your information. Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore. Click here to read moreClick here to read less
We protect your personal data We aim to protect the data you trust to Versuni against accidental or unauthorized alteration, loss, misuse, disclosure or access. We use a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.
Special information for parents While the Services are not directed to children, as defined under applicable law, it is our policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us via Contact us | Versuni. If we become aware that a child has provided us with personal data, we will delete his/her data from our files. Click here to read moreClick here to read less
Changes to this Privacy Notice Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice. We encourage you to regularly review the latest version of this Privacy Notice. The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.
Contact Us If you have any question about this Privacy Notice or about the way in which Versuni uses your personal data, you may contact us via Contact us | Versuni. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region. Versuni Netherlands B.V. Claude Debussylaan 88, 1082 MD Amsterdam, Netherlands
