News centre | United Kingdom

Nov 14, 2018

County Durham and Darlington NHS Foundation Trust and Philips Agree 14 Year Partnership to unlock potential in radiology and cardiology

  • Partnership to utilise technology to unlock service improvements by upgrading radiology, cardiology, medical physics and ultrasound facilities
  • Agreement will see Philips support four care delivery sites across County Durham and Darlington

Guildford, the UKRoyal Philips (NYSE: PHG, AEX: PHIA) a globally leading health technology company has announced the contract signing for a 14 year managed service agreement with County Durham and Darlington NHS Foundation Trust. This partnership will help ensure the Trust offers leading edge services in imaging and cardiology across four sites. Using advanced technologies as the basis for service transformation, this partnership will support staff to deliver care that provides the best in both patient outcomes and experiences, as well as user experience and system efficiencies.

Following an extensive procurement and negotiation process over the last 18 months, Philips and the Trust collaborated closely to develop a strategic direction and ensure the managed service contract design supports the delivery of key priorities: best health outcomes for patients, best patient experience, best employer and best efficiency. During the initial set up phase of the managed service partnership, Philips and the Trust agreed joint targets to help monitor progress against those key areas. After award of preferred supplier status, Philips facilitated a deep-dive and stakeholder engagement through the Philips signature Co-create process to ratify the needs of the service now and for the foreseeable future.

Four sites to benefit from long-term access to innovations that evolve service provision

“This partnership is a real game changer for us and we look forward to what we hope will be an exciting 14 years with Philips,” comments Sue Jacques, Chief Executive, County Durham and Darlington NHS Foundation Trust (CDDFT). “Having worked closely with Philips to identify what we needed from a longterm partnership, we have a clear plan on how to maintain and advance our services while strengthening our culture of continuous improvement. CDDFT is committed to ensuring the best possible patient care for the people we serve in the county, and we believe the best way to meet this commitment is through this long-term partnership.”

“We’re honoured to be working with County Durham and Darlington NHS Foundation Trust, and we share their vision of improving people’s lives across the region,” comments Stephanie Holden, Managed Services Director, Philips UKI. “Having worked with the teams at Bishop Auckland and Darlington Memorial Hospitals to repatriate the MRI service and give them access to the latest technology, we believe the expansion of our partnership will help provide the best long-term support possible to patients and staff alike. Having recently agreed an 11 year partnership with Wye Valley NHS Trust to develop their radiology services, this is an addition to the growing portfolio of strategic partnerships between Philips and the NHS.”

This agreement with County Durham and Darlington NHS Foundation Trust is scheduled to see on-site activities and technology installations commence from this month (November 2018). In the first three months of the agreement 12 new ultrasound systems will be provided to the Trust.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2017 sales of EUR 17.8 billion and employs approximately 74,000 employees with sales and services in more than 100 countries. News about Philips can be found at

Click here to read moreClick here to read less

You are about to visit a Philips global content page


Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.