The Broward Health Medical Centre (BHMC) infusion centre wanted to modernise their outdated, busy adult infusion centre to transform the patient care experience, as well as staff workflow & efficiency to help them better compete in a highly competitive market for oncology care.
The Broward team envisioned a redesign with a twofold purpose:
- Solve entrenched logistical issues
- Differentiate BHMC from the competition
This goal was validated by Broward winning the healthcare design award 2014 and the healthcare Avatar award for continued experience improvements over a sustained period. Patient satisfaction scores increased to 100% after opening.*