Healthcare services
Supports your enterprise operations to encourage better outcomes and low cost of care.
Service solutions that help you
Philips is your partner committed to help improve your organization’s key performance indicators (KPIs), including clinical, operational, financial and patient/staff satisfaction goals. Enterprise-wide operational excellence is our ultimate goal. Our global footprint helps to empower you with access to meaningful innovation, deep clinical expertise, and data analytics for personalized, actionable insights. This in combination with wide variety of excellent services covering every step of your operations. Tell us where we can help and we will tailor our services to deliver the solution that meets your needs. With outstanding delivery of services with focus on exceptional experience, we help you achieve your goals.
A comprehensive portfolio of our services
Plan and Design
"Help me understand what I need to do and why"
Planning services
We can help you achieve your strategic objectives and assist in making decisions that impact your department, hospital or facility. We can assist in assessing equipment needs, model new clinical services, improve patient and staff satisfaction, design your facility and be your partner for help with financial services and managed services.
Implement and Integrate
“Help me and my organisation get up and running with something new”
Implementation services
Our portfolio of Implementation Services helps you deploy new technology in a sustainable fashion, with minimum impact. Services range from project management, installation, IT integration, interoperability, application training and educational services.
Monitor and Optimise
“Help me perform over time and continuously improve”
Optimisation services
We can help you increase process efficiency and achieve continuous operational improvement. Our team provides data analytics and performance improvement services to help increase processes efficiency, optimise your technology and staff utilisation, and provide interim leadership. Collaboratively, we help optimise your department, hospital, or enterprise.
Prevent and Maintain
“Help me prevent and react when something goes wrong”
Maintenance services
Our portfolio of Maintenance Services is dedicated to maximising your technology uptime. In addition to repair services, we offer remote equipment monitoring and preventative maintenance. We manage the labor and parts, for both Philips and non–Philips equipment. We also train and educate your own biomed staff.
Upgrade and Secure
“Help me stay current and secure”
Upgrading services
Our portfolio of Upgrading Services assures that your technology is always current, secure and up-to-date for your specific situation. Services include software maintenance services, cyber security services, trade-in services and financial models to provide you with access to the latest technology across the lifecycle in a sustainable way.
Customer Services Portal
Based on the ServiceMax platform, the Customer Services Portal Service Portal is a comprehensive application empowering customers to manage a wide range for service needs, at an individual product level, at a service event level, at a facility level, at a contract level and more.
Philips Customer Services supports busy MRI departments at Lancashire Teaching Hospitals NHS Trust
A strong relationship between Lancashire Teaching Hospitals NHS Trust and Philips Customer Services is proving invaluable in helping to reduce unplanned equipment downtime and future-proofing systems.
“Every time one of the Philips’ Engineers arrives, it’s like having a member of the team here. They are absolutely first class.”– Paul Lowe Principal Lead MRI Radiographer at Royal Preston Hospital.
Customer stories
Ensuring optimal system performance for Stepping Hill Hospital’s life-saving critical radiology department
Stepping Hill Hospital’s investment in state-of-the-art Philips CT systems can only be fully realised if they are always ready for operation, enabling time-critical emergency care. Philips RightFit Uptime service agreement was the obvious choice.
Philips services - Count on us as your patients count on you
Philips Service is always there and always on to work as one with your teams to keep your systems running smoothly, seven days a week, if needed.Our flexible services and education offerings may be adapted to your needs in order to support your internal teams. By teaming up with Philips to take care of your systems you can worry about what really matters – delivering better care, to more people, at lower cost.
Doing more with less
"I think it’s fair to say the whole healthcare environment has to do more for less. There is no area where there is truly booming healthcare”Dr. Guy Lloyd, Consultant cardiologist
Barts Heart Centre, London, UK
Driving performance improvement for Ultrasound services for Rijnstate hospital
"With the implementation of the quick win improvements we managed to redistribute patient load to our outpatient centers. This benefits our patients as they can be scanned closer to home and at the same time our hospital can focus on inpatient- and emergency care.”
Ronald Niekel, Radiologist, Rijnstate Hospital
Cardiac careflow optimisation at Heart Hospital TaUH
“The Philips consultants were very thorough in their review and assessment of our processes and experiences. From comprehensive analyses came a targeted list of improvement opportunities we feel certain will reinforce our commitment to exceptional patient care and sustain us as we move forward”.
Aki Haukilahti, CFO, Heart Hospital TaUH
Optimising the Emergency Department at Flevoziekenhuis hospital
"The Philips team uncovered all the data needed to improve my department."
ED Chairman Dr. F. Roodheuvel Flevoziekenhuis hospital
Improving clinical processes in the Cath & EP Labs at WMCHealth
“Together, we are working with Philips to keep the Hudson Valley healthy through a model that supports innovation and transformation in a value-driven environment.”
Michael D. Israel, President and CEO
Westchester Medical Center Health Network
Reducing non-actionable alarms and alarm fatigue at AU Health
"Working together with Philips, we designed a survey, focused on the areas of greatest opportunity, and embarked on a several month project to markedly reduce alarms in our organization. Our results have seen substantial reductions in the alarms. It’s so quiet."
Kevin C. Dellsperger, MD, PhD
VP and Chief Medical Officer, AU Health System
Improving Emergency Department performance at McLeod Health Clarendon Hospital
"The Philips team provided exceptional clinical and operational expertise and became part of our Emergency Department team. They collaborated with our staff to implement process changes, create an analytics dashboard and develop training programs. Together, these initiatives have had a significant impact on our Quality Metrics performance and patient satisfaction scores with overall wait times."
Debbie Locklair, MEd, FACHE
Vice President and Regional Administrator, McLeod Health
Improving Emergency Department operational efficiency at FirstHealth Moore Regional Hospital
“The Philips consultants provided exceptional recommendations. They listened to our challenges and helped to improve our Emergency department performance and patient experience.”
David Kilarski, CEO
FirstHealth of Carolinas
Engaging staff helps improve imaging services
“Since the training, staff are starting to see things from a different perspective and think in a new way. We are changing people’s mindset and I have high hopes for what we can achieve together.”
Robert Griffiths, Radiology Services Manager
Wye Valley NHS Trust
Related areas
See our full listing of products, innovative solutions - suites of systems, smart devices, software and services and partnership across the continuum of care with healthcare providers and our customers
Let's talk
