Welcome to your Customer Services Portal

Are you a biomed, IT manager, technologist or healthcare professional looking to drive better performance of your Philips (and multi-vendor) fleet across modalities anytime, anywhere?

Stay on top of your service performance, uptime and utilization by managing your fleet and service, system and case status with the Customer Services Portal. Use it to:

Self-manage and track your service KPIs

Keep your system requirements up to date and under control

Manage your system uptime anytime, anywhere

Request access

Looking for support on other topics? Click here.

Resources

Customer Services Portal brochure (871.0KB)

Benefits

Our helpful service management platform makes it easy for you to identify systems requiring attention, schedule maintenance, find contracts, search and upload documentation and work reports and request service or support. Intuitive to use and optimized and updated regularly, use the portal to:

Manage your entire fleet and system needs 24/7 in one place.

Plan and manage maintenance, schedule visits and analyze, track and manage service performance and your system’s health.

Add or remove products from your fleet overview, easy set, track and favorite installed products as well as view the end-of-life status of your products.

Watch demo

Join our Philips community on the Customer Services Portal

74%

of users agree Customer Services Portal makes it easier to work with Philips¹

23.000+

Customer Services Portal users²

>500

new users join Customer Services Portal monthly²

24/7

access

1 NPS Survey 2023

2 Source: Customer Services Portal dashboard

“I was really honored to be asked to test the Philips Customer Services Portal. The portal helps us to have our equipment in peak working condition with less downtime for our patients.”

Sue Gillon

Service Delivery Coordinator | Administration

Queensland X-Ray, Australia

Customer Services Portal for mobile

Did you know that you can also access your Customer Services Portal via your smartphone? It’s a handy option for key services like creating a case, some functionalities are not available yet. Scan the QR code to get started.

Instructions for use (1.16MB)

Portal questions answered

How many people in my organization can have access?: Great news! There’s no limit on the number of users that your organization can have configured to use the customer services portal. To add more users, do one of the following -

1. Direct them to signup via the online form.

2. If you already have access to the portal and have the permission to manage
users, you may simply click “Create user” under the manage contacts page.
Can I get trained on how to better navigate and use the Customer Services Portal?: Yes! You’ll find a pre-recorded training session available here. We will also invite all users monthly to attend a demo session where we'll walk you through all portal features and conduct a live Q&A session. Look out for your invite via email after gaining portal access.
I am looking for software updates for cardiology products and patient monitoring products or technical manuals and product lifecycle updates. Can I find these in the Customer Services Portal?: No, you’ll find these in InCenter. You can access that here. InCenter provides an enhanced document distribution platform including a majority of the service information you will need to support your Philips medical systems and devices.

Looking for support on other topics?

Philips Respironics - Sleep and respiratory care devices

Visit for important information for patients, clinicians and business customers about the recall of certain Philips Respironics Sleep and Respiratory Care devices

Consumer products

Consumer products are supported through their webpages, phone and chat. Visit here to get assistance

Dental professionals

Visit here for more information or to request a B2B account

Professional healthcare product store

Visit our professional healthcare product store to order professional healthcare products

Online payment portal

Do you want to make payments, check the account status, obtain copies of invoices and view annual account history. Visit the online payment portal here or request access via email if you don't have an account yet.

Request access to the Philips Customer Services Portal

Please fill out the request form below and our support team will create your account.

* This field is mandatory

Country

Contact details

First name*

Last name*

Salutation

Academic title

Phone*

Email address*

Department

Job title

Other job role

Company details

Full organisation name*

Specialty

State or Province

Zip or Postcode

City*

Philips Installed product number(s), Tech ID(s), Site ID(s) or asset number(s) [1]*

Additional remarks / Name of your Philips Account Manager

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I would like to receive marketing related electronic communications about Philips products, services, events, and promotions that may be relevant to me based on my user preferences and behaviour. I can revoke my consent at any time.

[1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. At least one number/ID per facility must be provided. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc.

Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice.
Please read the Portal Privacy Notice for more information.

Once you submit your request, you will receive a confirmation message.