Managed Maintenance Services

OEM standard maintenance services for medical equipment, delivered through one contract and one contact

What is a Managed Maintenance Service (MMS)?

Healthcare providers are continually challenged to deliver optimal clinical and operational quality at lower cost across complex environments. To support delivery, providers often engage multiple suppliers through separate and inconsistent service agreements.

Philips Managed Maintenance Services go beyond traditional break-fix, providing OEM standard, vendor agnostic quality and performance across all medical equipment, delivered through one contract and one contact.

Philips takes full responsibility for asset management and maintenance, working against agreed SLAs, enabling providers to optimise their time, while benefiting from improved system availability, service resilience, improved cost certainty, reduced staff pressures and improved patient experience.

Philips’ ability to provide asset planning and optimisation services, combined with performance management solutions, offers a platform to deliver operational, clinical and financial control, empowering providers to drive change and ultimately extend the partnership towards further transformational solutions.

One contract and one contact, delivering OEM quality that goes beyond break fix

Asset and programme management provides a platform for the core Managed Maintenance solution with full cost-certainty, based on accurate data, service records and reporting.

All fully supported by a Philips Customer Delivery Manager and Helpdesk.

Going beyond a traditional service - value-added solutions enable Trusts to optimise asset usage and performance, and introduce long-term asset and financial planning.

Enhanced training and education on new and upgraded assets throughout the partnership.

Key benefits

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Vendor Neutral Managed Maintenance

Patient Experience

Staff Experience

Financial Control

Accurate Data

Performance Management

Building a Partnership

Future Planning

Vendor Neutral Managed Maintenance

Transferring the risk and complexity of managing planned preventative and reactive maintenance with multiple suppliers across all assets, providing an easy-to-use consistent ‘right-sized’ service with guaranteed levels of equipment availability.

Patient Experience

Right equipment, right place, right time.
High service availability improves patient confidence, resulting in improved timeliness and quicker outcomes.

Staff Experience

Significant reduction in maintenance administration through one contract, one contact – releasing more time for patient care and staff education.

Future Planning

Our asset management systems provide a point of reference and tools, enabling greater control of long-term asset lifecycle management and replacement.

Accurate Data

Asset management systems provide accurate information and service records enabling detailed performance reporting, regulatory compliance and quality control.

Financial Control

Flexible, transparent fixed-cost solutions, optimised to deliver OEM level quality and performance to meet healthcare providers’ service delivery requirements.

Performance Management

Providing access to asset performance data, right-sized equipment usage and maintenance requirements, maximising patient throughput and clinical outcomes. KPIs allow performance to be measured and ensure a guaranteed level of service.

Building a Partnership

One contract and one contact to engage stakeholders, aligned around shared goals and deliver a platform for growth.

We felt Philips really understood the unique challenges we face at Wye Valley NHS Trust. I felt confident they can bring their wealth of experience and international expertise, but make it relevant for our department and our community."

Robert Griffiths

Radiology Services Manager, Wye Valley NHS Trust
Working in partnership, Philips has been creative in proposing possible solutions for the Trust within the financial limits of the contract."

Mrs B. Owens

Director of Unscheduled Care, Royal Victoria Hospital, Belfast
Philips has proven to be a reliable partner that always goes the ‘extra-mile’ to meet our needs and above all to help ensure the safety of our patients and operators."

Marco Cerrato, Director of Clinical Engineering

ASL CN2, Michele and Pietro Ferrero Hospital, Verduno, Italy

Managed Maintenance Services address your quadruple aim goals

Improved patient experience

Guaranteed SLAs and equipment uptime which minimises disruptions to patient visits and improves overall experience.

Optimised equipment availability and operational efficiency supports reduction of patient waiting times.

Better health outcomes

Well maintained, updated equipment and optimised availability, enables improved patient throughput, diagnoses and treatment.

Improved staff experience

Philips’ ‘One contract and one contact’ approach improves staff efficiency, enables increased focus on direct patient care and delivers standardised OEM levels of service, across all medical equipment.

More accurate medical equipment data and record storage, supports confident involvement with regulatory and financial audits.

Philips’ local multi-vendor engineers and MMS helpdesk work in collaboration with our customers, as extended members of their teams.

Remote diagnostics and proactive intervention, optimise equipment uptime.

Lower cost of care

‘Right-sized’ solution across all equipment, in line with service needs, aims at delivering cost efficiency, improved asset utilisation and reduced waste.