Performance improvement
Ultrasound Remote Technical Connect
An OmniSphere software application that enables remote diagnostics and control of Philips ultrasound systems
Connectivity for high productivity
Today’s dynamic healthcare environment means growing productivity challenges, and the ability to quickly locate, diagnose and address maintenance problems is an essential part of operational efficiency. We understand that you have invested in a biomed team to meet these challenges, and we are here to support them.
The Philips OmniSphere Remote Technical Connect software application allows your own technicians to identify and solve maintenance issues on their Philips ultrasound systems* from a remote location. Your IT or biomedical team can troubleshoot issues and run system diagnostics throughout your network without having to travel to the location. This powerful tool can expedite your support workflow and allow you to maintain control over your data
A short introduction to Remote Technical Connect applications.
Top features
Customizable dashboard views of system connection and support request data
Straightforward installation, making getting off the ground easy and fast
Can be added at any time after equipment purchase
Ability to access compatible ultrasound systems from anywhere with access to the practice server*
*Contact us about equipment compatibility.
Offerings based on your needs
Remote Technical Connect provides the ability to remotely evaluate whether ultrasound systems are online, access the user interface controls on the ultrasound system and troubleshoot issues – all from anywhere you have VPN access to your network.
Quick connect
The application provides a single-click remote connection to any active system. You can view online and offline ultrasound systems configured in OmniSphere and filter the list based on the parameters you choose:
• System name
• Department
• Model
• Serial number
• Location
• System status
• Institution
Your service, your way
Remote Technical Connect is designed to help internal IT or biomed teams to be self-sufficient, starting with a fast, simple installation. The extent of Philips involvement depends entirely on what works for you. The application gives you the ability to store data completely in house, and Philips does not have access to your data.
Option for maintenance services
If you want ongoing or backup maintenance support, Philips RightFit Service Agreements offer a broad portfolio of customizable services.
Software that consistently proves it value
Current needs
Efficient troubleshooting and maintenance
Proactive needs
Direct access to your fleet of Philips ultrasound machines can increase operational efficiency
Predictive needs
Licensed subscription automatically provides all software updates
Explore software features
View how this application helps you manage technical requests and enables remote access to ultrasound systems online.
- Toggle view
Unique capabilities
Unlike other solutions, Remote Technical Connect offers a heightened level of self-sufficiency that may increase data security:
- Data is stored in-house
- You control connectivity – Philips does not have access
- No patient data is in any dashboard
Resources to support your decision-making
A short introduction to OmniSphere Utilization Optimizer and Remote Technical Connect applications.
Case study
OmniSphere helped a practice make strategic decisions about the effect of ultrasound protocol implementations, sonographer staff auditing and future capital equipment purchases.
Explore other OmniSphere tools:
Ultrasound Utilization Optimizer
Part of the Philips OmniSphere application suite, Ultrasound Utilization Optimizer provides a comprehensive view of your Philips ultrasound data for business optimization.
Remote Technical Connect benefits
Workflow
Clinicians can request support directly from an ultrasound machine
Financial
Designed to increase uptime
Operational
A quick support response
IT
Helps you stay current with software compatibility
Strategic
ROI against the financial goals of your system or network
Security
In-house data storage and control of connectivity
Why choose Remote Technical Connect?
Until now, members of the IT department were required to drive to the practice’s 10 different offices, which are spread geographically throughout the state... significant amounts of time have been spent traveling to each office to complete IT work on the ultrasound systems.”
—Michael S. Ruma, MD, MPH, Perinatal Associates of New Mexico
Remote Technical Connect enables ultrasound biomedical engineers to resolve more than 70% of commonly requested tasks remotely.
Michael S. Ruma, MD, MPH, Perinatal Associates of New Mexico
OmniSphere helped a practice make strategic decisions about the effect of ultrasound protocol implementations, sonographer staff auditing and future capital equipment purchases.
Value and smart investing
Advanced software to advance a practice
Your organization has made an investment in biomedical engineers or an IT team. Now you can enhance that investment with benefits for the team responsible for maintaining your ultrasound systems, and for the clinicians in your ultrasound department.
Remote Technical Connect is designed to help:
- Reduce the cost of managing and operating ultrasound equipment and unplanned maintenance
- Improve your internal technical labor utilization
- Make repair/replace decisions
- Lower your total cost of ownership while reducing risk exposure
Easy to start, easy to scale
- Per seat licensing – software is broadly available across your entire network
- Scales seamlessly – can easily scale to meet your growing operations
- Subscription model – offers a low total cost of ownership and keeps your OmniSphere software current at all times
Biomed education and training—your way
We offer world-class technical training for in-house engineering teams, via instructor-led and eLearning courses, to help you address your service needs.
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