An OmniSphere software application that enables remote diagnostics and control of Philips ultrasound systems
The Philips OmniSphere Remote Technical Connect software application allows your own technicians to identify and solve maintenance issues on their Philips ultrasound systems* from a remote location. Your IT or biomedical team can troubleshoot issues and run system diagnostics throughout your network without having to travel to the location. This powerful tool can expedite your support workflow and allow you to maintain control over your data
Today’s dynamic healthcare environment means growing productivity challenges, and the ability to quickly locate, diagnose and address maintenance problems is an essential part of operational efficiency. We understand that you have invested in a biomed team to meet these challenges, and we are here to support them.
A short introduction to Remote Technical Connect applications.
Customizable dashboard views of system connection and support request data
Straightforward installation, making getting off the ground easy and fast
Can be added at any time after equipment purchase
Ability to access compatible ultrasound systems from anywhere with access to the practice server*
*Contact us about equipment compatibility.
Remote Technical Connect provides the ability to remotely evaluate whether ultrasound systems are online, access the user interface controls on the ultrasound system and troubleshoot issues – all from anywhere you have VPN access to your network.
The application provides a single-click remote connection to any active system. You can view online and offline ultrasound systems configured in OmniSphere and filter the list based on the parameters you choose: • System name • Department • Model • Serial number • Location • System status • Institution
Remote Technical Connect is designed to help internal IT or biomed teams to be self-sufficient, starting with a fast, simple installation. The extent of Philips involvement depends entirely on what works for you. The application gives you the ability to store data completely in house, and Philips does not have access to your data.
If you want ongoing or backup maintenance support, Philips RightFit Service Agreements offer a broad portfolio of customizable services.
Efficient troubleshooting and maintenance Direct access to your fleet of Philips ultrasound machines can increase operational efficiency Predictive needs Licensed subscription automatically provides all software updates
Current needs
Proactive needs
View how this application helps you manage technical requests and enables remote access to ultrasound systems online.
Unlike other solutions, Remote Technical Connect offers a heightened level of self-sufficiency that may increase data security:
A short introduction to OmniSphere Utilization Optimizer and Remote Technical Connect applications.
Case study OmniSphere helped a practice make strategic decisions about the effect of ultrasound protocol implementations, sonographer staff auditing and future capital equipment purchases.
Workflow
Clinicians can request support directly from an ultrasound machine
Financial
Designed to increase uptime
Operational
A quick support response
IT
Helps you stay current with software compatibility
Strategic
ROI against the financial goals of your system or network
Security
In-house data storage and control of connectivity
Until now, members of the IT department were required to drive to the practice’s 10 different offices, which are spread geographically throughout the state... significant amounts of time have been spent traveling to each office to complete IT work on the ultrasound systems.”
—Michael S. Ruma, MD, MPH, Perinatal Associates of New Mexico
Michael S. Ruma, MD, MPH, Perinatal Associates of New Mexico
Your organization has made an investment in biomedical engineers or an IT team. Now you can enhance that investment with benefits for the team responsible for maintaining your ultrasound systems, and for the clinicians in your ultrasound department. Remote Technical Connect is designed to help:
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