When the Jeroen Bosch Ziekenhuis (Jeroen Bosch Hospital) underwent further renovation in 2018, the number of radiography rooms with Ambient Experience was expanded. The decision was driven by positive feedback from both staff and patients on the hospital’s existing installations.
“Two of the radiography rooms already had Ambient Experience, and we wanted it in the third one as well,” says Daphne Engelen, Cluster Manager for Imaging Techniques at the Jeroen Bosch Hospital. “In that way, all our radiology patients could benefit from it. We didn’t want to be selective about who got it and who didn’t.”
The Jeroen Bosch Hospital is located in the Dutch town of ‘s-Hertogenbosch. As one of the largest teaching hospitals in the Netherlands, it retains its ambition to be the most patient-oriented hospital in the country. Improving the patient experience during x-ray exams is an integral part of this.
“Back in 2011 we commissioned a survey which revealed that, even though most examinations only take a few minutes, the Ambient Experience clearly had a positive impact for both patients and staff,” says Harm Geraedts, Business Operations Manager at the Jeroen Bosch Hospital. “Since then we have had a constant stream of positive reactions. So we are convinced of its value.”