We work with your teams when you need us to keep your systems running smoothly.
Customised service agreements
Aiming for zero unplanned equipment downtime and maximised operational efficiency
Designed to offer flexibility
Do you need immediate response to keep your imaging systems, patient monitors and medical equipment performing at full capacity? Or are you focused on driving down the cost of service? No matter what your strategic priorities are, we have flexible service agreements to match your needs.
The RightFit service portfolio provides you with a wealth of benefits and offerings based on your needs
Protect you against downtime and unexpected costs
With our remote services and 24/7 proactive monitoring, where our engineers are able to detects anomalies before they impact your system performanceThe RightFit service portfolio provides you with a wealth of benefits and offerings based on your needs
Provide you with a dedicated preferred service engineer
With the clinical knowledge and technical skills to handle your most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.The RightFit service portfolio provides you with a wealth of benefits and offerings based on your needs
Help you with more accurate diagnosis and improved staff experience
By keeping your system updated with software upgrades and access to the latest applications with Technology Maximizer
Why choose RightFit
System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need.
– Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK
Our service capabilities
Offerings based on your needs
The diversity of equipment service contracts allows you to design the kind - and level - of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.
The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business:
- Access to the latest applications to help with more accurate diagnosis
- Expert customer care with Philips technicians trained on the specifics of your system, so they can quickly address your needs as they arise
- Breadth of available services include education, training and data management
- Remote service support with field collaboration for fast issue resolution
- Effective use of equipment through system maintenance and lifecycle services*
*for most systems
Services that consistently prove their value
Current needs
High system availability, performance and productivity
Proactive needs
Protective, next-step solutions to prevent repeat issues
Predictive needs
Ongoing enhancements future-proof equipment to avoid obsolescence
Programs for specific equipment
Patient monitoring
RightFit Evolution for predictable costs
These Software Maintenance Agreements are driven by your requirements for continuous software evolution for your installation.
Ultrasound
RightFit Value for remarkable ROI
This basic plan is an economical offering designed to control costs. It provides full parts coverage to preserve equipment quality and performance.
Imaging systems
RightFit Protection for robust security
This comprehensive plan delivers collaborative, strategic service and support.
Healthcare Informatics
RightFit Service Agreements
Designed to support clinical performance in a reliable, secure and stable platform through innovations, support and trainings.
Now introducing Service contract options for your Pre-Hospital equipment
Philips has expanded the RightFit service portfolio, to now offer service contract options on your pre-hospital equipment. RightFit Pre-Hospital provides you with the flexibility to tailor your service contract to meet your organisational needs.
Key Benefits:
- Configured service loaner device during preventive maintenance or repair*
- Priority parts delivery
- First level support from our expert Philips engineers
- Equipment maintenance according to OEM standards with or without planned maintenance
*Subject to availability of the device.
View our RightFit Pre-Hospital service contract options
Proven capabilities
Delivering excellent service tailored to your exact needs
Determining the right fit
Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals, before recommending the best choice of services and agreement structure to meet your priorities and technologies.
Flexibility is the norm
RightFit is based on finding the best plan for you—and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, with consideration that your business priorities may have shifted.
Working relationships
Philips Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle your most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.
Customer support
RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions centers. Philips service experts partner with your in-house staff, to help keep your systems performing at their peak.
Remote services and connectivity*
With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of minimal unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow. Click here to download Remote Services infographic.
*for most Philips systems, and some non-Philips systems
Resources to support your decision-making
Customer story: Cobalt Imaging, UK
Customer story: Miami Cardiac and Vascular Institute, USA
Customer Testimonial: OFM Antalya Hospital, Turkey
Customer Testimonial - Wits University Donald Gordon Medical Centre, Johannesburg, South Africa
Customer Testimonial - Misr Radiology Center, Cairo, Egypt
User benefits
Clinical
Access to the latest applications leading to more accurate diagnosis
Technical
Effective use of equipment
Operational
Seamless operations and professional support for users
Financial
Locked-in pricing and protection form obsolescence of investments
Growth and expansion
Flexible, optimized contracts that evolve to meet changing business needs
Strategic
Actionable insights for improving practice based on equipment and service data analytics
Continuity
One service provider for all systems
Compatibility
Ensure system compatibility and enhanced maintenance support
Why choose RightFit
We needed a strategic partner who takes care of our equipment completely. The comprehensive agreement with Philips offers us an economy of scale and reduces the risk of equipment downtime."
– Dr. Ahmet Arslantaş, Medical Director, OFM Antalya Hospital, Turkey
Here at OMI, the patient always comes first. And it’s only with the help and dedication of the Philips Service Team that help us to achieve this.”
— Kim Stassovich, Clinical Operations Manager, Oceanic Medical Imaging, Australia
System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need."
– Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK
Value and smart investing
At Philips, we recognize the importance of accurately matching service coverage to your organization’s specific needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.
Balancing budgets is a priority for every organization
Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.
Superior care rooted in state-of-the-art cybersecurity
Even a simple error from a connected device can take a hospital down. Learn about how Philips Cybersafe helps you to stay safe now and in the future.
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