igt mozart masthead

Customised service agreements

Aiming for zero unplanned equipment downtime and maximised operational efficiency


Contact information

* This field is mandatory


By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.


Final CEE consent

Philips RightFit service agreements

We work with your teams when you need us to keep your systems running smoothly.

Designed to offer flexibility

Do you need immediate response to keep your imaging systems, patient monitors and medical equipment performing at full capacity? Or are you focused on driving down the cost of service? No matter what your strategic priorities are, we have flexible service agreements to match your needs.

Why choose RightFit

System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need.

– Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK

Our service capabilities

Offerings based on your needs

The diversity of equipment service contracts
allows you to design the kind - and level - of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.

The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business: 

  • Access to the latest applications to help with more accurate diagnosis
  • Expert customer care with Philips technicians trained on the specifics of your system, so they can quickly address your needs as they arise
  • Breadth of available services include education, training and data management
  • Remote service support with field collaboration for fast issue resolution
  • Effective use of equipment through system maintenance and lifecycle services*

*for most systems

Services that consistently prove their value

Current needs


High system availability, performance and productivity

Proactive needs


Protective, next-step solutions to prevent repeat issues

Predictive needs

Ongoing enhancements future-proof equipment to avoid obsolescence

Programs for specific equipment

Patient monitoring
RightFit Evolution for predictable costs

These Software Maintenance Agreements are driven by your requirements for continuous software evolution for your installation.

RightFit Value for remarkable ROI

This basic plan is an economical offering designed to control costs. It provides full parts coverage to preserve equipment quality and performance.

Imaging systems
RightFit Protection for robust security

This comprehensive plan delivers collaborative, strategic service and support.

Healthcare Informatics
RightFit Service Agreements

Designed to support clinical performance in a reliable, secure and stable platform through innovations, support and trainings.

Now introducing Service contract options for your Pre-Hospital equipment

Philips has expanded the RightFit service portfolio, to now offer service contract options on your pre-hospital equipment. RightFit Pre-Hospital provides you with the flexibility to tailor your service contract to meet your organisational needs.

Key Benefits:


  • Configured service loaner device during preventive maintenance or repair*
  • Priority parts delivery
  • First level support from our expert Philips engineers
  • Equipment maintenance according to OEM standards with or without planned maintenance


*Subject to availability of the device. 


View our RightFit Pre-Hospital service contract options

Proven capabilities

Delivering excellent service tailored to your exact needs

Determining the right fit

Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals, before recommending the best choice of services and agreement structure to meet your priorities and technologies.

Flexibility is the norm

RightFit is based on finding the best plan for you—and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, with consideration that your business priorities may have shifted.

Working relationships

Philips Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle your most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.

Customer support

RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions centers. Philips service experts partner with your in-house staff, to help keep your systems performing at their peak.

Remote services and connectivity*

With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of minimal unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow. Click here to download Remote Services infographic.


*for most Philips systems, and some non-Philips systems

Resources to support your decision-making

Cobalt Imaging, UK

Customer story: Cobalt Imaging, UK

Miami Cardiac and Vascular Institute, USA

Customer story: Miami Cardiac and Vascular Institute, USA

Customer Testimonial: OFM Antalya Hospital, Turkey

Customer Testimonial - Wits University Donald Gordon Medical Centre, Johannesburg, South Africa

Customer Testimonial - Misr Radiology Center, Cairo, Egypt 


User benefits


Access to the latest applications leading to more accurate diagnosis


Effective use of equipment


Seamless operations and professional support for users


Locked-in pricing and protection form obsolescence of investments

Growth and expansion

Flexible, optimized contracts that evolve to meet changing business needs


Actionable insights for improving practice based on equipment and service data analytics


One service provider for all systems


Ensure system compatibility and enhanced maintenance support

Why choose RightFit

We needed a strategic partner who takes care of our equipment completely. The comprehensive agreement with Philips offers us an economy of scale and reduces the risk of equipment downtime."

– Dr. Ahmet Arslantaş, Medical Director, OFM Antalya Hospital, Turkey

Here at OMI, the patient always comes first. And it’s only with the help and dedication of the Philips Service Team that help us to achieve this.”

— Kim Stassovich, Clinical Operations Manager, Oceanic Medical Imaging, Australia

System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need."

– Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK

Value and smart investing

At Philips, we recognize the importance of accurately matching service coverage to your organization’s specific needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.

Balancing budgets is a priority for every organization

Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.

You are about to visit a Philips global content page


You are about to visit a Philips global content page


Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.