Why Operational Intelligence and why now ?

Around the world, every health system had been struggling with rising costs, aging populations, chronic health challenges, legacy technology and overworked staff. While addressing many challenges, the digital transformation also brought its own challenges, from data and interoperability disconnects to knowledge shortages.

Healthcare leaders have worked hard to redefine healthcare by moving to the value-based care model. We believe that adopting a more integrated, service-based healthcare model with a focus on behavioural change, that connects the silos and builds on relationships, technology and processes, could optimise spending and capabilities.

Operational intelligence
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Trends driving change:

  • The point of care has shifted towards the patient – healthcare as a service 
  • The need for a healthcare operating system that promotes partnership, integration and collaboration 
  • The quadruple aim of healthcare 
  • Healthcare information has been digitized but often its potential remains untapped 
  • Philips Services & Solutions Delivery and healthcare: Becoming a partner to maximize value

What is Operational Intelligence?


Operational Intelligence aims to combine people, processes and technology through a partnership.

What began as an idea about how a hospital system and a technology provider could better work together has become a powerful new way of working for hundreds of Philips and healthcare professionals.

A new integrated operating model for the service of care

How Operational Intelligence works

Rather than operating as a sales organisation, when Philips Services & Solutions Delivery partners with a healthcare provider, we bring our Operational Intelligence approach to merge skills and capabilities. We can help you to become operationally intelligent. Working together can offer significant benefits to the efficiency of your operating model, combining processes, people and technology.
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Working as one: Our skills merge with yours for combined, continuous improvement.


Operational Intelligence is about unlocking efficiencies in your processes. Opposite to "one size fits all," Operational Intelligence is about co-creation and tailored solutions that are right for you.


Technology is an enabler; Operational Intelligence makes it both connected and interoperable by breaking down silos to provide a comprehensive, ongoing overview of how technology is required and be utilized (by humans and systems) now and in the future.  
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“At the end of the day, care is a human activity. Technology is not there to replace caregivers, it is there to support them.”

Conrad Smits
Head of Philips Services and Solutions Delivery

Insight Hub

Our offerings supporting Operational Intelligence

Featured insights

Read why Operational Intelligence is a mindset and methodology for accelerated operations excellence.


Discover why and how Operational Intelligence is transforming the success of medical device cybersecurity initiatives and how your healthcare system can benefit.

Continuous Learning

Discover why and how Operational Intelligence is transforming the future of healthcare education and how your healthcare system can benefit.

Maintenance 4.0

Discover why and how Operational Intelligence is transforming the future of maintenance and how your healthcare system benefit.

Innovating in diagnostics with new models of out of hospital care

Read how new urgency due to the COVID-19 pandemic has accelerated change in all sectors, including healthcare. A focus on diagnostics innovation represents the fast start opportunity to structurally embed out of hospital care and enable a significant leap forward in patient-centric, future forward care.
Organizational learning

Creating a learning ecosystem within your hospital

Discover why healthcare transformation involves a significant reinvestment in its workforce to provide knowledge, processes and technological support required to develop the capabilities necessary for Healthcare 4.0.
Medical device cybersecurity

Healthcare and medical device cybersecurity

Discover why effective medical device cybersecurity requires collaboration between stakeholders, such as hospitals, manufacturers, regulatory agencies such as the FDA and the research community. They are essential to successful end-to-end protection of hospitals and their patients.
Cybersecurity Strategy

Medical device cybersecurity strategy

Read how to safeguard medical devices and take steps towards creating an enterprise-wide resilience strategy

Connecting departments, devices and disciplines

Philips Customer Service & Solutions is your partner to connect departments, devices and disciplines via operational intelligence.
Cybersecurity services

Cybersecurity services

Cybersecurity is crucial in the age of connected health. Philips Cybersecurity Services provide superior care to the security of the data and devices in your hospital; from enterprise cybersecurity and hardware and software upgrades, to staff training, incident response management and security by design.
Education services

Education and Training Services

Philips Healthcare Education and Training Services enable you to unlock the full potential of your staff, technology, and organisation current and meaningful education.
Maintenance services

Maintenance Services

Philips Maintenance Services helps you drive performance, usability and interoperability of your medical devices by keeping your technology up and running.
Managed technology services

Managed Technology Services

Philips Managed Technology Services is a comprehensive, outcome based service and solutions programme designed to help you in managing and optimising your healthcare technology within your hospital as a whole.
Healthcare transformation services

Healthcare Transformation Services

Philips Healthcare Transformation Services help you achieve clinical excellence and operational efficiency while improving financial performance and delivering quality patient care.

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