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Products

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Hairclipper series 5000 Washable hair clipper

Trim-n-Flow PRO technology, 28 length settings (0.5–28 mm), 90 min cordless use/1 hr charge, 100% washable HC5632/13

Troubleshooting

My Philips Groomer is not charging

If your Philips Groomer, Beard Trimmer or Hair Clipper is not charging, please follow our troubleshooting advice to solve this issue yourself.

The electric socket is not working

Check the electric socket where you have plugged in your charger to see if it is working. You can also try plugging in a different device to make sure the power outlet is working. 

Using a different charger

Make sure you always use the designated charger that came with your groomer. You should also check if the shape of the charging plug allows it to fit into the device completely. Do not force it in, as that may damage the device.

If you have lost your original charger you can buy a replacement from our online shop, or contact us for help. 

Groomer is not placed correctly in the charging stand

If you are trying to charge your Philips Groomer on a charging stand make sure you have placed it correctly on it and the stand is plugged in. You can find detailed instructions on how to do this in your user manual.

If you have tried the tips above but your groomer still does not charge, please contact us for further help.

Philips Groomer charging stand

The information on this page applies to the following models: HC5632/13 , HC5630/13 , MG3740/13 , BT5502/13 , HC5450/93 , HC3518/13 , BT7512/13 , BT7500/13 , BT5503/83 , MG7735/03 , MG7735/23 , NT3160/15 , BT5205/83 , HC5440/93 , BT3211/13 , MG3758/13 , BG7025/13 , HC5100/13 , HC3520/13 , HC3510/13 , BT9299/13 , BG3015/13 , BG3010/13 , BG5020/13 , MG3710/33 , MG7735/33 , MG7715/33 , MG7715/13 , MG5730/33 , MG3747/33 , MG3722/33 , MG3720/33 , HC3100/13 , BT1216/15 , BT3206/13 , BT3226/13 , MG3710/13 , TT2039/13 , NT5171/15 , MG7710/13 , MG5730/13 , MG3747/13 , BT5200/15 , BT9297/13 , HC3420/80 , MG3720/15 , MG3720/13 , HC5450/80 , BG2034/13 , BT5203/85 , HC7450/33 , BT7202/13 , HC7460/13 , HC7450/13 , BT5200/13 , BT7085/32 , NT1150/10 , HC7460/15 , BT405/13 , BG105/10 , HC9450/13 , MG1100/16 , NT5180/15 , NT3160/10 , BT5262/13 , HC3400/13 , HC5450/83 , HC5440/83 , HC5410/83 , HC3420/83 , HC3410/13 , BT9290/32 , BT9280/33 , BT5260/33 , BG2039/40 , BG2040/34 . more less

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