A very common cause of device problem is interruption when the device is switched on and off. To avoid this: * When the device is being switched on, do not connect or disconnect the USB connection. Wait until the GoGear logo appears and disappears from the screen. * When the device is being switched off, do not connect or disconnect the USB connection. Wait until the ?Bye!? message appears and disappears from the screen. * If the device is connected to the PC, do not disconnect immediately after switching on the device. Wait for a while (about 5 minutes). Important: Failure to adhere to the above recommendation might result in permanent damage on the device.
Each product has a unique model number. A model number usually starts with letters followed by series of numbers, e.g. GC6440, 37PFL7403D or SA1300.
There are a few different ways you can locate your model number:
Look on the box
Look inside the product
Look on the product
Look on the manual
Sorry, we did not find this product. Please check if you filled in the correct model number. The model number consists out of letters followed by numbers (e.g. HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.
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