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Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalised coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/14

Troubleshooting

My Philips Sonicare DiamondClean toothbrush is not turning on

Does your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush no longer turn on? You might want to use these possible causes and solutions to try and solve this issue yourself.

Battery is empty or not fully charged

Place your handle on the charger. Do you see the battery indicator light blinking or do you hear a beep? This means that your toothbrush is charging. Fully charge your Philips Sonicare DiamondClean toothbrush for 24 hours.

The power button is stuck

Toothpaste or debris could get inside the small gap around the power button. This might cause the power button to get stuck and stop working properly. Clean the power button and the area around it with a damp cloth to make sure it is free of debris.

clean the power button of your philips sonicare handle

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different socket to fully charge your Philips Sonicare toothbrush.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush. The charging components (charging base, glass, travel case) are not interchangeable.

The surface or other chargers are interfering

Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.

Did this not help?

If none of these solutions solved the issue, please contact us for further assistance.

The information on this page applies to the following models: HX9924/14 , HX9954/53 , HX9924/44 , HX9331/32 , HX9391/92 , HX9361/62 , HX9351/52 , HX9311/04 , HX9342/09 , HX9382/09 , HX9371/04 , HX9331/04 , HX9351/04 , HX9361/67 , HX9352/04 , HX9322/12 , HX9382/04 , HX9342/04 , HX9342/02 , HX9332/03 , HX9332/12 , HX9332/05 , HX9332/04 . more less

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