First verify the following:

1) Check the incoming signal.

• Watching a TV channel press 1, 2, 3, 6, 5, 4 on the remote control of the TV. The Customer Service Menu (CSM) appears on the screen.
• Go to page 2 with the cursor buttons. Verify item 15.: NOISE FIGURE. If the value stated here is under 50 it means the incoming signal is fine. Go to point 3 then.

2) Splitting the signal will make it considerably weaker. If you use a antenna cable splitter: connect the antenna directly to the TV without the splitter.

3) Check your cables and cable-connections.

• Make all your cables as short as possible
• Use only fully screened scart cables
• Use good antenna-cable
• Connect the plugs well into their sockets

Verify whether the picture quality has improved. If not:

The set is generally set to look best in bright shop environments which typically use fluorescent lighting. we recommend that you cycle through the personal settings at home. At home you have to select you personal preference. The Personalisation tool helps you to come to a personal picture setting.

1. Press MENU button on the remote control.
2. Press the cursor right 3 times to enter Personalisation tool.
3. A welcome screen appears followed by several adjustment screens.
4. With the colour keys, each time select your preferred setting on the left or right screen side.
5. Finally press the green colour key to store your selected settings.

If the picture ends up being to sharp (artefacts), you can do the following:

1. Press MENU button on the remote control.
2. Press the Cursor right 2 times to enter Picture menu.
3. Select Smart picture and press Cursor right.
4. Select Natural or Soft and press Cursor right.
5. Press MENU button to exit the menu.

If picture improvement is not sufficient:

1. Press MENU button on the remote control.
2. Press the Cursor right 2 times to enter Picture menu.
3. Select Sharpness and press Cursor right.
4. Press with Cursor Up / Down the preferred sharpness.
5. Press MENU button to save and exit the menu

The information on this page applies to the following models: 37PF9830/10 , 42PF9830/10 , 32PF9830/10 .