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    I cannot connect my Philips SmartSleep Sleep & Wake-Up Light to the Wi-Fi

    Updated on 2021-12-23
    If you are having trouble connecting your Wake-Up Light to your home Wi-Fi network, read the possible causes for this here and how to easily fix them yourself.

    The Wi-Fi password is incorrect

    If you see the blinking icon for the access point mode flashing on your Wake-Up Light, then your Wi-Fi password might be incorrect. Try re-entering your Wi-Fi password and see if the connection works with your wake-up light.
    Philips Access Point

    The Wi-Fi router is incompatible with the Wake-Up Light

    To set up your Wake-Up Light, you must have a Wi-Fi router with a bandwidth of 2.4 GHz. The light cannot connect to a 5 GHz network.

    We advise that you temporarily switch off the 5 GHz network to connect your Wake-Up Light to the 2.4 GHz network. Once the setup is completed, you can use a higher bandwidth e.g. 5 GHz.

    The settings on your router may need to be adjusted, so ensure that the router allows new devices to access the network. Also check the settings for your home Wi-Fi network on the router. It is possible that the universal Plug and Play (UPnP) is not enabled on your router. Enable this setting on your router. 

    Note: We recommend the device should not be connected to a Guest network 
     

    Your Wake-Up Light is out of range

    Try moving your Wake-Up Light and phone closer to your Wi-Fi router and establishing the connection again.

    Note: The SleepMapper app and the Wake-Up Light can only communicate with each other when they are connected to the same Wi-Fi network. If your phone is connected to a 4G network, you will not be able to sync it with your Wake-Up Light.

    If you have tried the above advice but are still unable to connect your Wake-Up Light to a Wi-Fi network then please feel free to contact us for further help.
     

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