There are different reasons why the BlueTouch suddenly switches off. Find out how to resolve it yourself.
The preset treatment time is finished:
The BlueTouch Pain Relief Patch has been programmed to switch off automatically after the treatment time when the selected treatment mode has elapsed.
The infrared sensor is blocked:
Check the position of the patch in the strap. Make sure the strap does not cover the infrared sensor. If the infrared sensor is not covered but the BlueTouch Pain Relief Patch still switches off, it is probably broken. In that case, contact Philips.
The skin temperature is too high:
Make sure that you do not wear too many clothes or clothes that are too thick over the BlueTouch Pain Relief Patch during treatment.