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    My Philips Sonicare brush head falls off my toothbrush handle

    If your Philips Sonicare brush head falls off your toothbrush handle, follow our solutions below.

    Brush head is not attached properly

    Ensure that the brush head is inserted properly and aligned in the same direction as the front of the handle. 

    Note: There will be a small gap between the brush head and handle. This is normal.
    Attaching Philips brush heads and handle

    Brush head or handle is dirty

    Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.

    Types of brush head

    Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our toothbrushes are only compatible with Philips Sonicare brush heads. 

    If none of these tips solved your issue and your brush head continues to fall off from the brush handle, please contact us for further support. 

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