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    Philips Support

    My Philips Shaver is not giving good results

    Published on 20 March 2023
    If your shaver is not giving the expected results, the troubleshooting tips below may help you find a solution.

    We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next. 
    It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly.

    To fix this problem, clean your shaver thoroughly. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual or view the video below.

    In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.
    Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual or to the video below.
    When you shave with your Philips Shaver, you will achieve optimal results if you make slow, circular movements with the shaver over the face. The latest models of S7000 and S9000 will help you to achieve the perfect circular movements thanks to their motion-sensor control.
    If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.

    You can also use a gentle moisturiser or aftershave lotion to minimise skin irritation after shaving.
    Shaving long hair can be uncomfortable and may lead to skin irritation.

    If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.

    Some Philips Shavers come with a trimming attachment that you can use to trim your beard. Otherwise, use your normal beard trimmer.
    While shaving, it is important to be gentle, especially if you have sensitive skin that is prone to irritation. Do not press the shaver too hard against your skin. Only apply gentle pressure that makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.

    Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience. The latest models of S9000 will help you to apply the right amount of pressure thanks to its pressure-guard feature.
    If none of these tips help, your shaver may be damaged internally. We recommend that you request a repair or exchange for your shaver.
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