My pump has a charging, battery or power issue

Using the wrong charging accessories is the biggest cause of charging, battery and power issues for Philips Avent electric breast pumps.

Only use the original power adapter or charging cable that came with your device. If you've purchased a newer model that didn't come with an adapter, check your pump's user manual and make sure that you're only using charging accessories that match the recommended specifications.

See the following table for specific charging accessory recommendations/cautions for your model.

Charging recommendations and cautions by model

Important notice: Check your current charging adapter or cable

Your pump is only designed to charge properly with the correct power adapter or cable. Check the following recommendations for your pump model.

Philips Avent Single/Double Electric Breast Pump

Philips offers a replacement micro-USB power adapter for all older Philips Avent Single/Double Electric Breast Pump models due to quality issues with the original adapter.

Check the images below to confirm whether or not you're using the old adapter.

If you're still using the old adapter, go to philips.com/support and contact the Philips Consumer Care Centre in your country to have your adapter replaced. Using the old adapter may cause charging and performance issues with your pump.

If you're already using the new adapter, ignore this notice.

Philips Avent Hands-free Electric Breast Pump

The USB type-C charging cable for your Hands-free Electric Breast Pump is specially designed to meet its charging requirements. Using generic type-C cables may result in charging or power issues.

Check the image below to make sure that you're using the correct cable.

Image 1

1. Old adapter 1
2. Old adapter 2
3. New updated adapter

Image 2

Philips Avent Hands-free Electric Breast Pump type-C charging cable

Double-check that your power adapter or charging cable is plugged into an outlet or other power source, and then make sure that the other end of the cable is securely connected to the motor unit.

A loose connection, unplugged power adapter or charging cable can cause your pump to malfunction, not charge, lose power during use or not turn on.

The battery indicator lights should flash on if your pump is properly plugged in and connected to the adapter.

See the following images for how to check your connection (image 1) and battery level (image 2).

If your power adapter or charging cable is properly plugged in and connected to the motor unit but still experiencing issues, try changing to a different outlet or power source.

Your pump may have low or no battery life remaining. You can monitor your pump's battery level by checking the battery indicator lights on the motor unit.

If your pump's battery is low or dead, try charging it. The table below shows your pump's estimated charging time, number of pumping sessions and total pumping time.

Note: One pumping session is 15 minutes with a double pump and 30 minutes for a single pump.

*All rechargeable batteries age over time due to repeated use and other factors. Your pump's battery life, charging and pumping duration may change as a result.

Tips:

• • • Track how many sessions you've pumped on one charge to help you know when you need to recharge.
    • Track how long you've been pumping. Your pump has a built-in feature that turns it off automatically 30 minutes after the last button is pressed on the motor unit.

If your battery is low and you need to express milk, plug your pump into an outlet or other power source and run it plugged in. Your pump will not charge if you pump while plugged in.

Is your pump overheating or does it feel cold to the touch? Exposure to extreme hot and cold temperatures or charging the pump when overheating impacts its charging and performance.

Allow the motor unit and battery to cool down for around 15 minutes before charging after pumping sessions.

Also, only use and store your pump in places with a comfortable room temperature (20°C/68°F). Don't place it in direct sunlight for long periods or store it in extremely hot or cold environments.

If you've been using or storing your pump in a hot or cold place, take it somewhere at a stable room temperature and let it sit for about 30 minutes before using or charging it.

The battery in your Philips Avent Single, Double or Hands-Free Electric Breast Pump runs out when left unused for long periods.

Do the following:

1. Try plugging in your pump and charging the battery. If it won't charge, disconnect your power adapter or charging cable from its current outlet/power source and plug it back in to reset your pump's charging protocol. Repeat as necessary until your pump charges normally and allow it to charge to full battery.
2. Check whether you're using the correct adapter and charging accessories (see step 1 of this article for details).
3. If you were storing your pump in a very hot or cold place, take it to a comfortable room-temperature environment (20°C/68°F) and let it sit for 30 minutes before using/charging it again.

If your motor unit is displaying the error message, "Er", and then turning off, check the following:

1. If you're pumping on battery power, your motor unit may be overheating. If so, wait around 30 minutes for it to cool down before using your pump again.
2. Check whether you're using the correct charging adapter/cable (see step 1 of this article for details).
3. You may have stored or tried using your pump in an extremely hot or cold environment. Take it to a comfortable room-temperature environment (20°C/68°F) and let it sit for 30 minutes before using/charging it again.

If your pump is still experiencing issues or not turning on, try a factory reset:

1. Make sure that your pump is not connected to a USB power source.
2. Press and hold the power button for 15 seconds.
3. If successful, the pump will turn on when the reset is complete.

Are you still experiencing issues? Search for your pump model on this site, read the online user manual or contact the Philips Consumer Care Centre in your country for support.