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Philips Troubleshooting Tool

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Service & Repair  

Repair service

 

Is your Philips product broken or not working as it should? We are here to help! On this page, you can find the help you need with our troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

 

Before you can start requesting a repair, please make sure that your model number is available.

Where can I find my model number?
1. My product is faulty - how can I have it repaired? Will it be covered by the warranty?

In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.

Please check our online troubleshooting and FAQs to find solution for the most common issues:

-       Find your product and its FAQs

If you are not able to resolve your problem on line, you can book your product for inspection - there are 2 ways to do it:

1) Register your product on line (except TV, Coffee and Avent) – click here

2) Contact our Consumer Care team – click here

Repair or exchange will be free of charge if your product is within the warranty period.

-       Philips warranty

2. How long is the warranty on my product?

Philips warranties are usually between 12 and 24 month depending on the product you own.

 

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.

3. My product is out of warranty, can Philips do anything for me?

If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.

 

For the products which do not have a repair option we do offer to our consumers a discount vouchers to purchase a new product in Philips on line store.

 

To find out a repair or discount voucher solution for your faulty product please register in our online portal.

 

For coffee machines & Avent products please contact our Consumer Care team.

 

Please note: while registering your product, if you are not happy with offered solution and do not wish to continue, you can close the system at any time and get in touch with our contact centre for additional support.

4. Where can I find product information?

Information on our current product range can easily be found in the Products section of the Philips website.

 

You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
5. Where can I purchase spare parts and accessories for my product?

A wide range of spare parts and accessories is available from our Online Shop. 

Click here to find parts and accessories for your prouct. 

If you cannot find the part you are looking for in Philips on line shop, you can contact our approved distributors:

 

-    Olympic Shaver – for Domestic appliance, Personal Care, Coffee machine parts:

Tel. 0115 9657 440 / e-mail sales@shavers.co.uk

-    Dutch West - for Audio & Video parts:

Tel. 01434 32 3232 / e-mai info@dutchwest.co.uk

If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.

6. I am unable to find the information I need, how can I contact you for help?

We aim to provide an excellent online support for all our products but appreciate that sometimes the information you need may be hard to find.

 

Before contacting us please read the following tips for finding information on our website:

-    Where can I find product information?

If you are still unable to find the information you need you can contact our Consumer Care team via live Chat service, e-mail or phone.

7. I moved abroad/I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.

 

Please contact your local Philips consumer care team should you have any issues or questions.

8. I am outside the UK, how can I call the contact centre?

Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service. 

To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact.

 

Country/language can be selected in footer section.

9. Where are the model & serial numbers of my product?

Model number of your product can be found: on the box, on the manual or on the product itself:

 

    Where can I find the model/serial number of my product?

10. How long will repair take?

Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.

(Parts permitting, please be aware that the repair might take up to 14 days.)

 

If you have booked your repair online or through our contact centre and have an IT-philips-xxx reference number you can check the progress of your repair online here.

 

Otherwise please contact our Consumer Care team for an update.

11. When is the contact centre open?

Our Contact centre is open during the following times:

 

Mon - Fri : 08.30am - 08.00pm
Sat : 09.00am - 06.00pm
Sun : Closed

 

The contact centre is closed on Bank Holidays.

You can contact our Consumer Care team via live Chat service, e-mail or phone.

12. Where can I find an authorised Philips service centre

Philips has three main authorized service centres:

 

-     Olympic Shaver Centre for: domestic appliances, personal care products

-     R&M Rentals for: sound and vision products

-     NESN Centre for: coffee machines

 

There is no need to contact the service centre directly, you can use our self-registration tool to obtain support for:

 

-     Domestic appliance - click here

-     Personal care - click here

-     Sound and vision products (except TV) - click here

 

You can also contact our Consumer Care Team regarding the above products as well as TV, Avent and Coffee products.

13. How to check the progress on your repair or exchange?

If you have booked a repair or exchange request online or via our contact centre and have a ref. no. IT-philips-xxx, you can check here what is the progress of your request.

 

If you have reference number starting with 60-xxx, please contact our UK based Consumer Care team and they will be able to update you with the progress of your repair.

14. If I took an extension of guarantee with my retailer, can I contact Philips?

If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.

 

If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.

However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.

Garantie-Logo

Philips product warranty

 

Learn more about what's covered under your warranty, warranty policy, period and terms for your product.

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