Philips Troubleshooting Tool
In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.
Please check our online troubleshooting and FAQs to find solution for the most common issues:
- Find your product and its FAQs
If you are not able to resolve your problem online, you can book your product for inspection - there are 2 ways to do it:
1) Register your product online (except TV, Gaggia and Saeco coffee machines and Avent) – click here
2) Contact our Consumer Care team – click here
Repair or exchange will be free of charge if your product is within the warranty period.
Philips warranties are usually between 12 and 24 month depending on the product you own.
To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.
If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.
For the products which do not have a repair option we do offer to our consumers a discount vouchers to purchase a new product in Philips online store.
To find out a repair or discount voucher solution for your faulty product please register in our online portal.
For coffee machines & Avent products please contact our Consumer Care team.
Please note: while registering your product, if you are not happy with offered solution and do not wish to continue, you can close the system at any time and get in touch with our contact centre for additional support.
We aim to provide an excellent online support for all our products but appreciate that sometimes the information you need may be hard to find.
Before contacting us please read the following tips for finding information on our website:
- Where can I find product information?
If you are still unable to find the information you need you can contact our Consumer Care team via live Chat service, e-mail or phone.
Our Contact centre is open during the following times:
Mon - Fri : 08.30am - 08.00pm
Sat : 09.00am - 06.00pm
Sun : Closed
The contact centre is closed on Bank Holidays.
Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.
(Parts permitting, please be aware that the repair might take up to 14 days.)
If you have booked your repair online or through our contact centre and have an IT-philips-xxx reference number you can check the progress of your repair online here.
Otherwise please contact our Consumer Care team for an update.
Philips has three main authorized service centres:
- Olympic Shaver Centre for: domestic appliances, personal care products
- R&M Rentals for: sound and vision products
There is no need to contact the service centre directly, you can use our self-registration tool to obtain support for:
- Domestic appliance - click here
- Personal care - click here
- Sound and vision products (except TV) - click here
You can also contact our Consumer Care Team regarding the above products as well as TV, Avent and Coffee products.
A wide range of spare parts and accessories is available from our Online Shop.
Click here to find parts and accessories for your prouct.
If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributors:
- Olympic Shaver – for Domestic appliance, Personal Care, Coffee machine parts:
Tel. 0115 9657 440 / e-mail sales@shavers.co.uk
- Dutch West - for Audio & Video parts:
Tel. 01434 32 3232 / e-mai info@dutchwest.co.uk
If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.
Model number of your product can be found: on the box, on the manual or on the product itself:
No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.
Please contact your local Philips consumer care team should you have any issues or questions.
If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.
If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.
However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.
