Philips Support

Files transferred to my GoGear player not visible

Published on 2017-08-24

Music files transferred using Windows Explorer to a folder other than the Media folder will only be recognized as data files and will not playback or appear on the GoGear user interface.

We guarantee quality for lasting peace of mind

View our warranty policy

We give products a second chance with refurbishment*

Shop Better Than New editions

We help you replace parts instead of products*

Shop parts and accessories

We take responsibility for our impact

Read our sustainability goals

* Applicable only for Personal Care, Mother&Child Care and Household products

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.

Files transferred to my GoGear player not visible

Discover all Philips Support options