• 2 year warranty

  • 30 days return guarantee

  • Free delivery from £ 20

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    Online Store Support

    The journey of your order

    Created
    Created
    You have placed an order! Your payment is accepted. We will send you a confirmation email.
    Order processing
    Order processing
    Day 1-2
    We are preparing your order, but we have NOT shipped your product yet.
    Shipment
    Shipment
    Day 1-7
    Your order has been handed over to our carrier. Please note that items ordered at the same time may be shipped separately. We will send you an email with tracking information about your order.
    Delivered
    Delivered
    Your order has been delivered. Enjoy!

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    You can easily track the status of your order yourself by login to your account or as a guest. Enter your order number and e-mail address and click on "search order".

    Top 5 FAQs

    What are the return conditions?

    Not completely happy with your purchase? No problem. You can return your order within the first 30 days. The product must be returned clean and in its entirety, together with its original packaging.

     

    If the product has been purchased as the bundle, please return all products included in the bundle.

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    Return a Personal Care, Mother & Child Care, Oral Health Care product

    You can return your product for free within 30 days from purchase. Please follow the process corresponding to the product(s) you wish to return


    Please note if you are located in Northern Ireland, please contact us to arrange the return of your product(s).


    Create your return label by clicking here.


    1. Insert your order number (starting with 440) and your email address. Please make sure you do not enter any spaces. Registered users may login instead and lookup the product(s) they wish to return in order history.


    2. Tick the box next to the product(s) you wish to return, then press the blue button 'Return products' at the bottom of the page to continue. In some cases you may not be able to return more than one product at a time. Repeat these steps to create additional return label(s), if needed.


    3. Select whether you would like to exchange the product or request a refund. Provide a return reason. You will then be able to download your return label.


    4.  Pack your product securely and stick your shipping label on the box to return your product in its original packaging free of charge. You may choose to either take the box to a UPS collection point of your choice or contact UPS to arrange a pickup.


    5. Once we have received your package, an email confirmation will be sent out to you.


    6.  You will receive your refund within 10 working days. Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts.

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    Return Coffe, Air Care, Kitchen Appliance, Garment Care and Floor Care product

    You can return your product for free within 30 days from purchase. To return your Coffe, Air Care, Kitchen Appliance, Ironing, Garment Care and Floor Care product please contact us.


    If you need to return a Personal Care, Mother & Child Care, Oral Health Care product, please follow these instructions: How do I  return a Personal Care, Mother & Child Care and Oral Health Care product.

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    How can I pay?
    Philips Shop accepts the following payment options: Debit cards (Visa Electron, Visa Debit, MasterCard Debit, Maestro) and Credit cards (Visa, MasterCard) and Klarna. All payment methods are free of charge as we do not charge any transaction fees.

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    My payment has failed
    In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help.  We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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    Frequently Asked Questions

    Online Shop Support contact options

     

    To get personal help with shopping on the Philips website, please choose one of the following categories.

    Contact options

    Monday - Friday 09:00 - 17:30

    Saturday and Sunday closed

    Contact options

    Monday - Friday 09:00 - 17:30

    Saturday and Sunday closed

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