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Customer Care

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Find manuals, FAQ’s and software updates for your product:

Search for your product

 

Each product has a unique model number. Click on the button below to locate it for your product:

Find parts and accessories

 

Do you need a replacement part for your Philips products?

 

You may contact us if you can not find the parts & accesories of your purchased product.

Find parts and accessories

 

Do you need a replacement part for your Philips products?

 

You may contact us if you can not find the parts & accesories of your purchased product.

Search for your product

 

Each product has a unique model number. Click on the button below to locate it for your product:

UK support and service | Philips
Please select a category in order to find your model number:
Sound and Vision
Personal Care
Household Products
Mother and Child Care
Lighting
Health
Please select the sub-category to find your model number
TV
Media Players
Home audio
Home theatre
Headphones
Portable audio
Landline phones

Via sticker

 

On a sticker placed on the back or on the side of your TV set.

 

Example: 65PUS6753/12

Via remote control

 

Turn on the TV, ensure that no menus are being displayed on the screen and on the remote control, press the 1-2-3-6-5-4 buttons in a quick sequence. The model number is indicated by the field "Set type".

 

Example: 55OLED803/12

Did you find the model number on your TV product?
Thank you for the feedback. This will help us improve the tool.

DVD player

 

On a sticker on the bottom side of the product

 

Example: DVP2880/05

Did you find the model number on your media players product?
Thank you for the feedback. This will help us improve the tool.

Docking speaker

 

On a sticker on the backside of the product

 

Example: DS7580/10

Izzy wireless multiroom speaker

 

On a sticker on the bottom side of the product

 

Example: BM5C/10

Classic micro sound system

 

On a sticker on the backside of the product

 

Example: OTT2000/12

Micro music system

 

On the CD deck on front of the product, or on a sticker on the backside of the product

 

Example: MCM3350/12

Did you find the model number on your home audio product?
Thank you for the feedback. This will help us improve the tool.

Fidelio Soundbar speaker

 

On a sticker on the backside of the product

 

Example: B5/12

Fidelio E5 Wireless Surround-on-Demand Speakers

 

On a sticker on the bottom side of the product, or on the bottom of the detachable bluetooth unit.

 

Example: CSS7235Y/12

Did you find the model number on your home theatre product?
Thank you for the feedback. This will help us improve the tool.

Noise-Cancelling Headphones

 

Printed on the outside earcaps, or stamped on the inside of the headband

 

Example: NC1/00

Did you find the model number on your headphones product?
Thank you for the feedback. This will help us improve the tool.

wireless portable speaker

 

On the bottom / side of the product

 

Example: BT6600R/12

Fidelio Wireless sound system

 

On a sticker on the backside of the product

 

Example: DCW8010/10

GoGEAR MP4 player

 

Stamped on the bottom of the product

 

Example: SA5AZU08KF/12P

wireless portable speaker

 

On a sticker on the bottom of the product

 

Example: BT2500B/00

Fidelio wireless portable speaker

 

On a sticker on the bottom of the product

 

Example: P9BLK/10

Did you find the model number on your portable audio product?
Thank you for the feedback. This will help us improve the tool.

Linea design cordless phone

 

On a sticker on the bottom side of the base station

 

Example: M3351W/05

Did you find the model number on your landline phones product?
Thank you for the feedback. This will help us improve the tool.
Please select the sub-category to find your model number
Face shavers
OneBlade
Face stylers
Body groomers
Skincare
Hair removal
Haircare
Electric toothbrushes
Airfloss
Light therapy and pain relief

Click&Style shave, style and groom

 

On the back of the shaver

 

Example: YS534/17

dry electric travel shaver with travel pouch

 

On the back of the shaver

 

Example: PQ203/17

Shaver series 9000 Wet and dry electric shaver

 

On the back of the shaver

 

Example: S9041/12

AquaTouch Wet and dry electric shaver

 

On the back of the shaver

 

Example: AT899/16

Did you find the model number on your face shavers product?
Thank you for the feedback. This will help us improve the tool.

OneBlade Face

 

On the back of the shaver

 

Example: QP2530/30

Did you find the model number on your Oneblade product?
Thank you for the feedback. This will help us improve the tool.

Beardtrimmer series 7000 Vacuum beard & stubble trimmer

 

On the back of the handle

 

Example: BT7202/13

Beardtrimmer series 7000 vacuum beard trimmer

 

Under the plastic cover

 

Example: QT4050/15

Click&Style shave, style and groom

 

On the back of the shaver

 

Example: YS534/17

OneBlade Face

 

On the back of the shaver

 

Example: QP2530/30

Did you find the model number on your face stylers product?
Thank you for the feedback. This will help us improve the tool.

Click&Style shave, style and groom

 

On the back of the shaver

 

Example: YS534/17

Bodygroom series 7000 Showerproof body groomer

 

On the back of the handle

 

Example: TT2040/32

Bodygroom series 1000 Body groomer with skin protector guards

 

In the battery compartment

 

Example: BG105/10

Did you find the model number on your body groomers product?
Thank you for the feedback. This will help us improve the tool.

VisaPure Essential Facial Cleansing Device

 

Under the attachment

 

Example: SC5265/12

Did you find the model number on your skincare product?
Thank you for the feedback. This will help us improve the tool.

Lumea Prestige IPL - Hair removal device

 

At the bottom part of the back of the handle

 

Example: SC2009/00

Satinelle Prestige Wet and Dry epilator

 

On the back of the epilator

 

Example: BRE650/00

Lumea Essential IPL - Hair removal device

 

On the back of the appliance

 

Example: SC1985/00

Did you find the model number on your hair removal product?
Thank you for the feedback. This will help us improve the tool.

Hairdryer

 

On the side of the handle

 

Example: HP8180/07

Straightener

 

Next to the heating plate, on the inner side of the housing

 

Example: HP8339/23

Did you find the model number on your haircare product?
Thank you for the feedback. This will help us improve the tool.

Sonicare DiamondClean Sonic electric toothbrush

 

On the bottom of the handle

 

Example: HX9331/04

Did you find the model number on your electric toothbrushes product?
Thank you for the feedback. This will help us improve the tool.

Sonicare AirFloss Interdental - Rechargeable

 

On the bottom of the handle

 

Example: HX8211/02

Did you find the model number on your airfloss product?
Thank you for the feedback. This will help us improve the tool.

Wake-up Light

 

On the bottom of the product

 

Example: HF3531/01

Did you find the model number on your light therapy product?
Thank you for the feedback. This will help us improve the tool.
Please select the sub-category to find your model number
Coffee
Cooking
Food preparation
Vacuum cleaners
Ironing
Air purifier and Air humidifier

SENSEO® Latte Select Coffee pod machine

 

On the bottom of the appliance

 

Example: HD7850/61

Did you find the model number on your coffee product?
Thank you for the feedback. This will help us improve the tool.

Viva Collection Airfryer

 

On the bottom of the appliance

 

Example: HD9220/20

Did you find the model number on your cooking product?
Thank you for the feedback. This will help us improve the tool.

Avance Collection Kitchen Machine

 

On the bottom of the appliance

 

Example: HR7954/00

Avance Collection Blender

 

On the bottom of the appliance

 

Example: HR2096/01

Avance Collection Juicer (1200W)

 

On the bottom of the appliance

 

Example: HR1922/21

Did you find the model number on your food preparation product?
Thank you for the feedback. This will help us improve the tool.

MiniVac Handheld vacuum cleaner

 

After opening the tank, on the handle

 

Example: FC6148/01

Performer Vacuum cleaner with bag

 

On a sticker at the bottom of the appliance

 

Example: FC9160/01

Did you find the model number on your vacuum cleaners product?
Thank you for the feedback. This will help us improve the tool.

FastCare Steam generator iron

 

At the bottom of the watertank

 

Example: GC7705/30

PerfectCare Azur Steam iron

 

Below the sole plate

 

Example: GC4928/30

Steam&Go 2-in-1 Handheld garment steamer

 

On the type plate underneath the water tank

 

Example: GC330/47

Did you find the model number on your ironing product?