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    Due to maintenance, it is temporarily not possible to add a product to your cart. This will be solved as soon as possible. We hope to see you at another time.

    Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices at www.philips.com/src-update

    Payment methods

    How can I pay?
    Philips Shop accepts the following payment options: Debit cards (Visa Electron, Visa Debit, MasterCard Debit, Maestro) and Credit cards (Visa, MasterCard) and Klarna. All payment methods are free of charge as we do not charge any transaction fees.

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    Klarna Payment Methods

    About Klarna

    Founded in Stockholm, Sweden, Klarna is one of Europe's leading alternative payment provider. Klarna’s vision is to make shopping smooth, adding value for consumers and retailers with unique payment options and superior customer experience.

     

    There are two Klarna payment options available to choose from at Philips checkout:

     

    Pay in 30 days where you can choose to defer payment by up to 30 days without additional cost.

     

    Interest-free finance: Pay in 3-36 monthly instalments overtime, 0% interest, fees or additional cost.

     

    Learn More About Klarna

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    Klarna Buy now, Pay in 30 days

    This payment type is available for orders under £99 and can be selected at Philips checkout as one of the payment options available.

     

    Ensure the personal details you enter at checkout match those connected to your UK bank account (e.g. full name, billing address). Klarna carry out a soft check. This will not affect your credit rating.

     

    Once your payment request has been authorised by Klarna, you’ll receive an email from Klarna with payment instructions. You’ll then have 30 days to complete the payment online at no extra cost. 

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    Klarna Interest-free finance

    This payment method is available for orders between £99 and £1000.

     

    Ensure the personal details you enter at checkout match those connected to your UK bank account (e.g. full name, billing
    address).

     

    Klarna carries out a credit eligibility check on the spot. Once your payment request has been authorised by Klarna, the first instalment will come out of your account. You’ll then receive an email from Klarna with payment instructions.

     

    A full credit check will be undertaken on all applications over 3 months.

     

    Late or missed repayments can result in serious financial consequences for you. Your credit rating may be affected which may make it more difficult or more expensive for you to obtain credit in the future. For more help, go to moneyhelper.org.uk

     

    Philips is a credit broker and not a lender and is authorised and regulated by the Financial Conduct Authority (“FCA”) for the purposes of credit broking (Philips Electronics UK Limited reference 930033)

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    Full Legal Terms for Klarna Payments

    Klarna Interest-free finance

    Philips is a credit broker and not a lender and is authorised and regulated by the Financial Conduct Authority (“FCA”) for the purposes of credit broking (Philips Electronics UK Limited reference 930033) Registered office: Philips Electronics UK Limited, Ascent 1, Aerospace Boulevard, Farnborough, GU14 6XW Registered in England No 446897. Credit is provided by Klarna Bank AB which is authorised and regulated by the Swedish Financial Supervisory Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. We do not
    receive any commission for introducing customers to Klarna Bank AB. Please note that Klarna are an independent payment company and Philips has no influence over whether your payment with Klarna is accepted or not. The offered payment methods are only available in case of a positive credit assessment.

     

    Credit/Loans are subject to status and eligibility. Restricted to permanent UK residents aged 18 and over. A full credit check will be undertaken on all applications over 3 months. Late or missed repayments can result in serious financial consequences for you. Your credit rating may be affected which may make it more difficult or more expensive for you to obtain credit in the future. For more help, go to moneyhelper.org.uk

     

    Pay in 30 Days

    Philips Electronics UK Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days is not regulated by the FCA

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    Vouchercodes

    How can I redeem my discount voucher code?
    You can redeem your discount voucher code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one voucher code per order. Some voucher codes may not be valid for certain product categories or already discounted products - for example products from our clearance section.

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    What should I do if I receive an error message while redeeming my discount voucher code?
    Please ensure that you are applying the voucher code based on the relevant terms and conditions of the voucher. The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. Use the whole voucher code provided to you as the below example.
    voucher
    If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.

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    Payment errors

    My payment has failed
    In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help.  We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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    Invoices

    How can I download my invoice?

    You will receive your invoice via email within 1-2 business days from placing your order. Please note you may receive separate invoices if your order has multiple products from different sellers.


    For Coffe, Air Care, Kitchen Appliance, Garment Care and Floor Care product if you have not received your invoice via email within 1-2 business days from placing your order please contact us.

     

    For Personal Care, Mother & Child Care, Oral Health Care products as soon as the invoice is available, you can download it from your Philips Shop account. Your account login . Click on "View Order History". Select your order number, then click the invoice to download it.


    Would you like to access your invoice without an account? You can enter your email address and order number here . Then click the button on the right and download your invoice.

    Order

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    Online shop support contact options


    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Find information

    Contact options

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    Saturday: 9:00 am to 5:00 pm

    Closed on Sundays

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