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    Payment methods

    How can I pay?
    Philips Shop accepts the following payment options: Debit cards (Visa Electron, Visa Debit, MasterCard Debit, Maestro) and Credit cards (Visa, MasterCard, American Express) and PayPal and Klarna. All payment methods are free of charge as we do not charge any transaction fees.

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    Klarna Payment Methods

    Who is Klarna
    Klarna is one of Europe’s largest banks. Philips have teamed up with Klarna to offer safe, convenient, interest free payment options at checkout. Choose whether you’d like to Slice your payment into 3 monthly instalments or to Pay Later in 30 days after your order has been dispatched..

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    Pay in 3 monthly installments with Klarna:
    Once a soft-check has been carried out and Klarna has approved this payment method, the first payment will come out of your account. You’ll then receive an email from Klarna with payment instructions within 2 days. You’ll then have 2 consecutive monthly payment dates scheduled by Klarna online, at your convenience, with no extra cost. You can pay via credit or debit card at www.Klarna.com/uk

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    Pay later in 30 days’ with Klarna:
    Once your order has been confirmed, you’ll receive an email from Klarna with payment instructions within two days. You’ll then have 30 days to complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.Klarna.com/uk

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    Vouchercodes

    How can I redeem my discount voucher code?
    You can redeem your discount voucher code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one voucher code per order. Some voucher codes may not be valid for certain product categories or already discounted products - for example products from our clearance section.

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    What should I do if I receive an error message while redeeming my discount voucher code?
    The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.

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    Payment errors

    My payment has failed
    In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help.  We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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    Invoices

    How can I download my invoice?

    You will receive your invoice via email within 1-2 business days from placing your order.
     

    Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.

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