You can return your product for free within 45 days from purchase. Please follow the process corresponding to the product(s) you wish to return
Please note if you are located in Northern Ireland, please contact us to arrange the return of your product(s).
Create your return label by clicking here.
1. Insert your order number (starting with 440) and your email address. Please make sure you do not enter any spaces. Registered users may login instead and lookup the product(s) they wish to return in order history.
2. Tick the box next to the product(s) you wish to return, then press the blue button 'Return products' at the bottom of the page to continue. In some cases you may not be able to return more than one product at a time. Repeat these
steps to create additional return label(s), if needed.
3. Select whether you would like to exchange the product or request a refund. Provide a return reason. You will then be able to download your return label.
4. Pack your product securely and stick your shipping label on the box to return your product in its original packaging free of charge. You may choose to either take the box to a UPS collection point of your choice or contact UPS to
arrange a pickup.
5. Once we have received your package, an email confirmation will be sent out to you.
6. You will receive your refund within 10 working days. Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts.