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    Returns

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    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
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    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
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    Delivery times may be longer than normal. We are doing our best to get your order delivered as soon as possible. An email will be sent out once your order has been shipped.
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    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
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    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
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    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
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    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
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    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
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    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.
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    Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!
    Attention icon
    Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!
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    Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices at www.philips.com/src-update.

    Returns

    How do I return a product?

    You can return your product for free within 45 days from purchase. Please follow the process corresponding to the product(s) you wish to return

     

    Please note if you are located in Northern Ireland, please contact us to arrange the return of your product(s).

     

    Create your return label by clicking here.

     

    1. Insert your order number (starting with 440) and your email address. Please make sure you do not enter any spaces. Registered users may login instead and lookup the product(s) they wish to return in order history.

     

    2. Tick the box next to the product(s) you wish to return, then press the blue button 'Return products' at the bottom of the page to continue. In some cases you may not be able to return more than one product at a time. Repeat these
    steps to create additional return label(s), if needed.

     

    3. Select whether you would like to exchange the product or request a refund. Provide a return reason. You will then be able to download your return label.

     

    4.  Pack your product securely and stick your shipping label on the box to return your product in its original packaging free of charge. You may choose to either take the box to a UPS collection point of your choice or contact UPS to
    arrange a pickup.

     

    5. Once we have received your package, an email confirmation will be sent out to you.

     

    6.  You will receive your refund within 10 working days. Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts. 

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    What are the return conditions?

    Not completely happy with your purchase? No problem. You can return your order within the first 30 days. The product must be returned clean and in its entirety, together with its original packaging.

     

    If the product has been purchased as the bundle, please return all products included in the bundle.

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