How to use IPL hair removal devices: Troubleshooting and support

What is IPL hair removal?

IPL stands for Intense Pulse Light Technology. IPL uses gentle pulses of light targeted at the hair root, which decreases the hair growth in that specific area.

Why is IPL so popular?

Below are some of the advantages which contribute to the popularity of the IPL experience:

• With a consistent IPL treatment schedule, you can achieve smooth, hair-free skin that lasts a long time.

Did you know…? Philips Lumea IPL devices have been developed with scientists and dermatologists and offer more than 80% of hair reduction after the first two sessions* and up to 5 years of smooth skin**.

• A reduced risk of the side effects associated with traditional hair removal methods, such as cuts and ingrown hairs that can be caused by shaving and waxing.
• There are no chemicals involved compared to using products such as depilatory creams.
• The process of IPL is non-invasive and doesn’t penetrate the skin.
• IPL can be used on more than just the legs, safely treating other body parts, including the underarms, bikini area, and face.
• IPL is a pain-free hair removal method, although some people do report a slight tingling or discomfort that, in most cases, passes quickly. 

How to use IPL hair removal

Now you know what IPL is and why it’s so popular, here is our 6-step guide for how to use at-home IPL hair removal:

1. Choose your device. There are several devices on the market, so do your research and choose the one best suited to your needs.
   Did you know…? The Philips Lumea 9900 Pro includes versatile attachments that adjust to specific programs for various body parts, including delicate areas such as the face. When connected to the Lumea app it provides step-by-step guidance with audible and visible feedback.
   
2. Read the manual. Before using any IPL device, it is key to read the manual and follow any manufacturer's guidelines to ensure the safe and proper use of your device.
   
3. Do a patch test. 24 hours before your planned treatment, do a patch test using the correct settings for your skin tone. If you notice traces of irritation on the skin, use lower light intensity levels.
   Top tip: If the skin irritation persists, it’s important to speak to your doctor or dermatologist. They will be able to offer advice to protect your skin from permanent damage.
   
4. Prepare your hair for treatment. Shave the area 24 hours before your IPL treatment.
   
5. Choose the correct setting. Make sure your device is set up for your skin type and use the attachment for the area where you are planning to remove hair.
   
6. Start the treatment. Use the device to remove hair, pressing the flash button over each area of the skin you’re treating.

Why is my IPL not working?

Is your Philips Lumea not working? Below, we share some top user support tips to help you achieve the best from your IPL experience:

1. Your device needs cleaning. So, why is my Philips Lumea not working? It could be as simple as needing to clean your device.
   Top tip: A proper cleaning routine after every use will help to keep your device in good working condition as well as maintain hygiene.
   
2. You’ve used the wrong settings. It is normal for your device to become warm during use. However, if you are experiencing excess heat or a burning scent, it could be due to the wrong settings on your device.
   Top tip: Always check the skin tone and hair colour table in your device’s user manual to select the correct setting. Some Philips Lumea models, such as the Philips Lumea 9900 Pro, are equipped with a SmartSkin Sensor, which will recommend the correct setting for you.
   
3. You’re using your device wrong. Pressing your device too hard into the skin or holding it at the wrong angle can cause discomfort during use and prevent the IPL device from working correctly.
   Top tip: Place the device gently on your skin, holding it at a 90° angle so it is in full contact with your skin.¹

My device is working, so why is IPL not working for me?

If your device is working correctly, here are some tips if you’re wondering, “Why is IPL not working for me?”:

• You need to be patient. If the device is functioning correctly but you’re not seeing results, give it time. It can take 3-4 treatments to start seeing results. Using an effective device like the Philips Lumea 9900, you should see more than 80% hair reduction after two sessions*.
• You need to adapt your treatment plan. Frequency and consistency are key to achieving the best IPL experience, starting with more frequent treatments and reducing them over time.
• You’re not preparing your skin properly. To be able to achieve optimum results, your skin should be clean and dry.²
• You’re not removing your hair correctly. Waxing, tweezing, and epilating remove the hair from the root, which can prevent IPL from working efficiently. Go for shaving before IPL instead. 
• Your hormones are to blame. Hormones known as androgens play a huge part in the growth of hair. Conditions such as polycystic ovaries and menopause can cause hormone imbalance and excess hair growth.³
• You have the wrong skin or hair type. IPL is not suitable for everyone. To check whether your skin and hair type are suitable for IPL, read our advice below.

Why is IPL not working for me? How your skin type affects the use of IPL

If you’ve found yourself wondering, “Why is IPL not working on my hair” it could be due to your skin and hair type. IPL can be challenging to use for certain individuals,⁴ so it’s important to know what skin types will achieve the best IPL experience:

• IPL works best on light, untanned skin and darker hair.

• IPL is less effective on dark skin as short wavelengths can lead to pigmentation changes. 
• IPL is most efficient on darker hair tones as IPL requires contrast between the pigments in the hair colour and the skin tone.
• IPL does not work as well on blonde, red, and white hair.

Whether you’re looking for the answer to the question, “Why is IPL not working on my hair?” or you need to troubleshoot because your Philips Lumea stopped working, this guide is here to help. We’ve covered everything you need to know to get the best from your IPL experience.

* Median result on legs  

** With ongoing monthly touch-ups following the indicated treatment schedule 

Sources: 

¹ My skin feels uncomfortable with my Philips Lumea, Philips 

² My Philips Lumea gives off a burning smell during treatment, Philips 

³ Excessive hair growth (hirsutism), NHS 

⁴ Intense Pulsed Light (IPL) Therapy, StatPearls