Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Can the speed of the brush harm my gums?
• Why should I use Philips Sonicare brush heads with Sonicare handles?
• How do I charge the battery?
• I've had dental surgery. How long should I wait before I can use my Sonicare toothbrush again?
• How often should I use my Sonicare toothbrush?
• Why does the handle not vibrate as it used to?
• How do I recycle the batteries in my Sonicare toothbrush?
• How long is the warranty for Sonicare toothbrushes and Sonicare AirFloss?
• My toothbrush gives off an unpleasant odour. What should I do?
• My Sonicare toothbrush hasn't completely whitened my teeth. What can I do?

Before you buy (4)

• Can the speed of the brush harm my gums?
• Why should I use a timer on my toothbrush?
• Is Sonicare safe to use on braces?
• Why should I choose Sonicare over a manual brush?

Buy your product (3)

• Why should I use Philips Sonicare brush heads with Sonicare handles?
• Which brush heads fit my Sonicare toothbrush?
• Where can I purchase my Sonicare, brush heads and/or accessories?

Getting started (4)

• How do I charge the battery?
• How do I attach the brush head to the handle of my toothbrush?
• How often should I replace the brush heads of my Philips Sonicare toothbrush?
• Why should I register my Sonicare toothbrush?

Use and Learn (21)

• I've had dental surgery. How long should I wait before I can use my Sonicare toothbrush again?
• What is the Smartimer?
• How should I charge my Sonicare toothbrush?
• How do I avoid splattering toothpaste when using my Sonicare toothbrush?
• Will the Sonicare toothbrush interfere with or damage my dental implants?
• What is Easy Start?
• My Sonicare toothbrush doesn’t vibrate as much or isn’t that powerful.
• What is the Quadpacer?
• Why is there a series of beeps just before my toothbrush switches off?
• Is it normal for my gums to be tender after using the Sonicare toothbrush?
• Can I use a Sonicare toothbrush if I have a pacemaker?
• My Sonicare toothbrush hasn't completely whitened my teeth. What can I do?
• How do I program my Quadpacer?
• What is the warranty on my Sonicare toothbrush?
• How do I use my Philips Sonicare toothbrush?
• My Sonicare toothbrush makes a loud noise when I turn it on. What should I do?
• How do I avoid splattering toothpaste when using my Sonicare toothbrush?
• Can I use the Philips Sonicare toothbrush in the shower or bath?
• How do I maintain my Sonicare to ensure best performance?
• What are the electrical power requirements for my Sonicare?
• How do I get the best clean with my Sonicare?

Tips and Tricks (4)

• How often should I use my Sonicare toothbrush?
• Can I charge my older Sonicare toothbrush on my newer Sonicare charger that has a sanitizer?
• Can I charge my older Sonicare toothbrush on my newer Sonicare charger that does not have a sanitizer?
• Can I charge my AirFloss on a Sonicare toothbrush charger?

Troubleshooting (6)

• Why does the handle not vibrate as it used to?
• My handle does not vibrate at all, what can I do?
• My handle does not operate for more than a few brushings?
• Why does the brush head not move when the handle is turned on?
• Why won't my handle turn on?
• The batteries of my Sonicare toothbrush no longer work. What should I do?

Parts and Accessories (1)

• How do I recycle the batteries in my Sonicare toothbrush?

Service and Repair (3)

• How long is the warranty for Sonicare toothbrushes and Sonicare AirFloss?
• My product is faulty - how can I have it repaired? Will it be covered by the warranty?
• Where can I find an authorised Philips service centre?

Cleaning and Maintenance (3)

• My toothbrush gives off an unpleasant odour. What should I do?
• How should I clean my Philips Sonicare toothbrush and brush heads?
• How often should I clean the brush head, handle and charger base?