My Philips Sonicare AirFloss does not turn on

Updated on 2020-05-25

If your Philips Sonicare AirFloss does not turn on, below you can find a couple of solutions that you can try yourself.

Turn the power button on: Press the power button to ensure that your Sonicare AirFloss is on.
Place it on the charger: If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.

Charging process:
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged

Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.

Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).

Did the above solutions not solve the issue? Please contact us for further assistance.