How do I fix a connection error when setting up my Philips Avent Connected Baby Monitor+?

If you experience pairing issues with the Philips Avent Baby Monitor+ app, read the troubleshooting tips below to resolve your problem.

1.      Ensure you use a 2.4 GHz Wi-Fi router, as this is the only range we currently support.

2.      Ensure your smart device and baby monitor are connected to the same Wi-Fi network.

3.      Make sure that the baby unit is close to the Wi-Fi router when pairing.

4.      If the status light of the baby unit is slowly flashing red, the SSID or Wi-Fi Password is incorrect. Restart the set-up process and ensure you enter the correct passwords

5.      While connecting, if the status light of the baby unit turns solid red, the baby monitor is successfully connected to the router but has failed to connect to the internet.

6.      Suppose the status light turns solid red while trying to connect. In that case, the baby monitor is successfully connected to the router but has failed to connect to the internet.

7.      Ensure you have access to 2.4 GHz Wi-Fi. Try to access other online apps to see if your internet is working. If other apps do not respond, your internet may not be working. If your internet is working and other apps function, it is possible that the server may be temporarily unavailable. Wait for 30 minutes and try set-up process again.

8.      Check the display brightness if you cannot set up the monitor using the QR code. The display may disrupt the connection if it is too dark or too bright. Ensure that the phone screen is bright enough and turn off night mode. Adjust the brightness of your phone's display and try again. Scan the QR code from a distance of 5 cm to 15 cm.