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It is a software bug and it will be solved in the next firmware upgrade.
The information on this page applies to the following models: HMP5000/12.
What file formats are supported by my Philips player?
'No update found' and 'A new Software found' displayed on my Philips player
What types of USB or HDD devices are supported by my Philips player?
With which DMS does my Philips player work with?
Does Philips media box support WMV10 video decoder?
How to adjust the volume of my Philips media player?
How to clean my Philips device?
How can I change the order of files in my Media player?
How to enable your PC for media sharing (Windows 7)
Looking for something else?
Discover all Philips Support options