Philips Norelco MultigroomGrooming kit

Hello and thank you for your rating and review regarding our G370/65 device. We value your time and effort to share your genuine feedback and experience with us, it very important to us. We’re sorry to hear that you are disappointed and want to assure you that this Philips Norelco Multigroom Grooming kit is of the highest quality. Without fully knowing what is happening with the device and what has been done or not in terms of troubleshot. We would like to refer you to the manual to ensure that the charging and recharging instructions are being followed. Here are some of the points: • Before use the device needs to be fully charged and this takes 10 hours – do not charge for 24 hours. • After the Groomer has charged for the first time, do not recharge between trimming sessions. Continue using it until the battery is completely empty. • Do not keep the cord permanently plugged in. • If the Groomer hasn’t been used for a long period of time it must be recharged for a full 10 hours. If you'd like to get in touch with us for further assistance, please feel free to message us on Facebook, Instagram or X. Alternatively, you can visit our web page to find more contact options.www.Philips.com/contact Kind Regards, Philips Consumer Care.