Philips Avent2-in-1 electric steam steriliser

What should I do if the appliance does not work anymore?

Why is there a strange smell when I unpack my sterilizer?

The indicator light does not go on. What should I do?

My Philips Avent steriliser has an unpleasant smell when in use

Some water remains in the bottles after sterilizing. Is this normal?

Why are there white or brown spots on the heating plate?