Philips Support

I get a message saying the 'TV cannot be found' in my Philips TV

Published on 2019-09-10

Make sure the TV is set to show external media files.

Go to Home > Setup > Network settings and select 'Show PC Media Files'. This must be set to 'On'.

We guarantee quality for lasting peace of mind

We give products a second chance with refurbishment*

We help you replace parts instead of products*

We take responsibility for our impact

* Applicable only for Personal Care, Mother&Child Care and Household products

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.

Discover all Philips Support options