Why does the Philips Lumea Skin-Selfie Analyser show inconsistent results?

The Skin-Selfie Analyser in the Philips Lumea app allows you to build a profile of your skin. If your score is significantly different from one photo to the next, there may be factors preventing you from achieving consistent photo quality.

Try to take a selfie under the same conditions each time, paying particular attention to the following factors:

Lighting: consistency is important, and lighting may differ significantly depending on the room you’re in and the time of day. Natural light works best, but try and recreate the same lighting conditions each time, whichever light source you use.
Distance: hold the camera the same distance from your skin each time.
Angle: try and take the photo so that the camera is pointed directly at the skin being photographed.

Considering the factors above when taking your selfies will lead to a more reliable score and prevent the Skin-Selfie Analyser from giving varied results.

If these solutions do not help you, please contact us.

The information on this page applies to the following models: BRP958/00, BRP958/00R1, BRI951/01.

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