Refurbishment by Philips

A second life for returned products

For consumers today, returning a purchase is easier than ever. If it's not completely to their liking, they'll simply send it back. By refurbishing, we can offer these pre-owned products to new consumers at a reduced price — and reduce our impact on the planet.

How it works

Returned products are carefully sorted and thoroughly tested. The best products are selected to be cleaned and refurbished using strict criteria. For the rest, we harvest parts that can be used for repairs. If a product is unsuitable for further use, we recycle it. The product will come in an eco-friendly box with standard accessories included.

Two years warranty

We have full confidence in the quality of our refurbished products. Therefore all refurbished items come with our two-year global warranty. If you need support for your refurbished product, the same customer service team is available to help you. When buying a refurbished item in the Philips shop, the same delivery conditions apply.

Reducing our footprint

Our goal as a company is to earn 15% of our total revenues from circular-economy products and solutions by 2020.

Each year, nearly a million perfectly good Philips products are returned and scrapped. Refurbishing them would shave the equivalent of 14,500 tons of CO2. That means: