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SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black

SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black

HD7820/69

Troubleshooting

How do I descale my SENSEO?

Please watch the video or follow the written instructions below with easy steps on how to descale your SENSEO.
The descaling procedure consist of two descaling cycles and 2 rinsing cycles.

Descaling

Only citric acid-based descalers are suitable for descaling the SENSEO coffee machine.

Philips has developed a special SENSEO descaler for this which is available under type numbers HD7006, HD7011 and HD7012.

This type of descaler descales the appliance without damaging it.

Note: Never use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulfamic acid and acetic acid (e.g. vinegar). These descaling agents may damage your SENSEO coffee machine.

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Click here to download it.

Descaling instructions steps 1 to 5

1) Press the on/off button to switch on the appliance.
2) Mix 50 grams of citric acid with 1 litre of water in a measuring jug and stir until the powder is completely dissolved.
3) Fill the water tank with the descaling mixture and place the water tank back onto the coffee machine.
4) Place a bowl with a capacity of min. 1500 ml under the spout to catch the descaler mixture.
5) Place the 1-cup pod holder with a used coffee pod in the coffee machine and close the lid.
Note: The used coffee pod serves as a filter to capture scale residues.

Dissolve descaler mixture with 1 litre of water

Descaling instructions steps 6 to 8

6) Press the 2-cup button and let the machine operate. When it has finished, let the machine heat up again.
7) When it is heated up and the on/off light lights up continuously press the 2-cup button again and let the machine operate.
8) Repeat this until the water tank is empty.

Note: Not all SENSEO machine types have a water tank with a capacity of 1 litre. If you have a SENSEO machine with a smaller water tank, add the rest of the descaling mixture in the water tank and repeat pressing the 2-cup button until the water tank is empty.

Press 2-cup button to start descaling

Descaling instructions steps 9 to 11

9) Empty the bowl.
10) Remove the used coffee pad.
11) Repeat steps 2 to 10 once more for the second descaling cycle.

Rinsing instructions 12-14

12) Remove the used coffee pad.
13) Empty the bowl.
14) Rinse the water reservoir with water and fill it up to the MAX indication with fresh cold water.

fill water tank with water to the max indication

Rinsing instructions 15-17

15) Press the 2-cup button and let the machine operate. When it has finished, let the machine heat up again.
16) When it is heated up and the on/off light lights up continuously, press the 2-cup button again and let the machine operate.
17) Repeat this until the water tank is empty.
18) Repeat steps 13 to 17 once more for the second rinsing cycle.
End descaling procedure.

The information on this page applies to the following models: HD7820/69 , HD7864/11 , HD7864/81 , HD7864/61 , HD7823/11 , HD7840/00 , HD7840/01 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 , HD7814/60 , HD7860/60 , HD7863/80 . more less

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