Consumer
Products
Wake-up Light

Wake-up Light

Operated by iPhone App HF3550/01

Troubleshooting

My Wake-up Light does not respond

If your Philips Wake-up Light does not respond when you try to set different functions, try unplugging it and then plug it back in again.

The correct software:

Make sure that you have installed the latest
version of the Philips Wake-up Light App, version 1.0.11.

The correct adapter:

If you use an adapter to make Philips Wake-up Light work on your iPhone 5 or iPod touch 5, make sure that you use the official Apple 30-9 pin connector, which is available through Apple. Using an unofficial Apple adapter will allow you to charge, but you won't be able to set any functions.

Problem not solved?

If the above solutions have not solved your problem, please contact our customer care team in your country.

The information on this page applies to the following models: HF3550/01 .

Not what you are looking for?

Did we answer your question?

If not, contact us.