• 2 year warranty

  • 30 days return guarantee

  • Free delivery from £ 20

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    Products

    Prestige 9900

    Navy blue head Prestige
    Pick your colour:
    Color picker navy blue

    £29.90 per month

    After 12 months your toothbrush is paid off. The price drops to £4.99 per month for your brush heads.
    Includes an electric toothbrush and replacement brush heads every 3 months as recommended by dentists.
    Includes an electric toothbrush and regular brush head replacements.
    Free shipping with this subscription

    Prestige 9900

    prestige-gold
    Pick your colour:
    Color picker gold

    £29.90 per month

    After 12 months your toothbrush is paid off. The price drops to £4.99 per month for your brush heads.
    Includes an electric toothbrush and replacement brush heads every 3 months as recommended by dentists.
    Includes an electric toothbrush and regular brush head replacements.
    Free shipping with this subscription
    no.1 logo Sonicare

    Philips Prestige 9900


    Our most advanced power toothbrush.

    It enhances our proven sonic technology with Sense IQ technology, sensing pressure, motion and coverage up to 100 times per second, and automatically adapting the intensity for effortless cleaning and oral care.

    Prestige 9900

    FAQs

    How can I pay for my Sonicare Subscription?
    In the subscription program, we accept all major credit and debit cards.
    When can I expect my product?
    Our goal is to deliver the ordered product within 3-6 working days, but this depends on your location. You will receive a Track & Trace code in an email after your electric toothbrush handle has been sent. 
    How can I postpone the delivery or cancel my subscription?

    You can't pause your subscription but you can cancel it anytime. Simply log into your account and click “Cancel my subscription”. The cancellation process is different depending upon how long you have had your product.

     

    If you wish to cancel within the first 30 days then you are entitled to return the product and receive a full refund. You’ll receive instructions by email to return your product free of charge.

     

    However, if you wish to keep your product or it is after the first 30 days then you can cancel recurring payments and further brush head deliveries. At this time you will be able to pay off the outstanding balance on your electric toothbrush (if relevant) to settle your account. 

    Can I purchase my electric toothbrush handle before the subscription ends?
    You can purchase the electric toothbrush handle at anytime during the subscription period for the full purchase price minus the already paid amount.

    Note: The warranty starts from the date the first payment is made.
    What happens if my electric toothbrush handle is damaged [while I am still paying for it]
    Don't worry! If during your subscription period you are experiencing trouble with your electric toothbrush handle due to factory or material issues, we will replace the electric toothbrush handle for free.
    Philips Sonicare does not take responsibility for loss, theft, or damage.
    How does the Sonicare subscription work?
    • Kick off your subscription and receive your toothbrush handle and a brush head.
    • The first delivery of a replacement brush heads will be sent to you 3 months after you initial order.
    • If you enroll in a subscription, automatic charges to your payment card will continue unless you cancel the subscription. 
    • The first payment is taken on the day of subscription creation. Subsequent replacement brush heads will only be shipped if payments continue to be received.
    • Delivery of brush heads is always free and you can cancel the subscription at any time.
    Are there any hidden costs?
    There will be no surprises when it comes to costs. You will even save money by subscribing because the replacement brush heads will be cheaper than the recommended retailer price. Delivery is always free and you can cancel your subscription at any time.
    How do I modify my subscription plan?
    You can update your information at anytime in your subscription account.
    I ordered a electric toothbrush. Is my brush head subscription now active?
    Yes. Your brush head subscription is activated as soon as you make your payment.
    How often are my replacement brush heads delivered?
    As part of your subscription plan, you will receive a new replacement head every 3 months.
    Can I return my brush heads?
    Yes, returns of unopened brush head in original packaging will be accepted within 30 days of receipt for a full refund.
    What happens if I miss a subscription payment?

    In the event of a failed payment, a notification will be sent to your email address, providing a link to update your information and complete payment.

     

    You can also log into your account and catch up on your payments there.

     

    Please note, we will put your brush head deliveries on hold until the issue is resolved.

    Can I order more than 1 subscription?
    Yes, you can order up to 5 per household.
    Which handle can I buy?
    You can choose either the ProtectiveClean 4300, the DiamondClean 9000 or the Prestige 9900.
    Does the subscription have an end date?
    The installment payments on your handle lasts 12 months. However, the brush head subscription goes on indefinitely (unless you cancel it).
    How do I cancel my subscription?

    You can cancel your subscription anytime.

     

    Simply log into your account and click “Cancel my subscription”. The cancellation process is different depending upon how long you have had your product. If you wish to cancel within the first 30 days then you are entitled to return the product and receive a full refund. You’ll receive instructions by email to return your product free of charge.

     

    However, if you wish to keep your product or it is after the first 30 days then you can cancel recurring payments and further brush head deliveries. At this time you will be able to pay off the outstanding balance on your electric toothbrush (if relevant) to settle your account.

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