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Products

PerfectDraft Home beer draft system

70 W, 6-l Kegs, 30 days of beer, 3°C, LCD display (temp, volume) HD3620/25

Troubleshooting

My Philips PerfectDraft beer tap makes a noise

If your Philips PerfectDraft makes a sound while being used, this is not necessarily indicative of an error or malfunction. Learn more about this below.

A soft and continuous sound

The fan of your Philips PerfectDraft works continuously so that the appliance can cool down constantly. It is normal to hear a soft and continuous sound while the device is cooling down.

A somewhat louder sound

The pump of your Philips PerfectDraft may come on while you are pouring beer to maintain the right pressure. This is normal behaviour. When you are not pouring beer, the pump will also come on every now and then to keep the appliance at the right pressure.

A hissing sound

If your Philips PerfectDraft makes a hissing sound, make sure that the tap unit is positioned correctly. To solve this, put the tap unit onto the connection top of the keg by pushing it down firmly (‘CLICK’ fig.1). If you snap the tap unit onto the keg correctly, it fits nicely between the two keg chimes.

Reinstall the tube by sliding it into the tap unit and pushing it down until you hear a 'click'.

Place tap unit

Checking the tap unit of your PerfectDraft

If you can move the arm of the connection top of your PerfectDraft freely up and down, the tap unit is placed properly on the keg (fig.2).

Did these steps not solve the issue? Please contact us for further assistance.

Note:

When you contact us, please have available:

  • The exact model number of the appliance (HD36xx)
  • The serial number of your appliance (you will find it on the bottom of the appliance)
  • The expiry date of the keg
  • The production number of the keg (number under the expiry date)
Tap unit correctly placed

If the problem continues:

We recommend you contact Philips Consumer Care for a solution

When you contact us, please have available:

  • The exact model number of the appliance (HD36xx)
  • The serial number of your appliance (you will find it on the bottom of the appliance)
  • The expiry date of the keg
  • The production number of the keg (number under the expiry date)

The information on this page applies to the following models: HD3620/25 , HD3620/22 , HD3610/50 , HD3620/20 , HD3620/21 . more less

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