What to do when the message "Philips server is not found" appears on Philips TV
Updated on 2019-03-18
Situation When starting Smart TV, the message “Philips server not found” appears.
Ensure that: • The TV is connected to the home network via cable or Wi-Fi (see TV’s user manual) • The software on the TV is up-to-date
The message “Philips server not found” indicates that the connection between the TV and the SmartTV portal needs to be checked.
The following two steps may each offer a solution on its own. Please try to reconnect to SmartTV after each step.
1. Restart the TV
This will refresh the SmartTV connection with internet • Unplug the TV's power plug from the socket for at least one minute. • After switching the television on again, wait at least five minutes to give the router and SmartTV the time to establish a new connection.
2. Erase the Smart TV memory
Press “Home” on the remote control of the television and select: [Setup] > [Network Settings] > [Clear Apps memory]
Note: in TV models before 2013, this menu option can also be referred to as: [Clear Internet Memory], [Clear Apps Memory] or [Clear NetTV memory]. There will be no confirmation after this process has been completed.
3. Internet check
• Press “Home” on the remote control of the TV and select: [Settings] > [Network settings] > [View network settings] > [IP Address]
*The IP Address starts with 169 or 0.0: * The connection between the TV and the router should be checked. Please proceed to the article “What to do when having difficulties establishing a wireless connection?”
The IP address starts with 192 or 10 or something else: Please continue with the next steps
4. Date settings check
If the internal date setting on the TV is inaccurate, SmartTV is unable to connect to the server and the error message ‘Philips server not found’ will appear. To adjust the date in the TV, press the “Home” button on the remote control of the television and select: • [Setup] > [TV Settings] > [Preferences] > [Clock] > [Manual] • Especially the date needs to be correct, the time can be off by a few minutes
5. Check the wireless internet strength
The TV needs a strong Wi-Fi signal. Note that the Wi-Fi range of a TV can differ from smaller devices, like computers. To check the Wi-Fi signal: • Press the “Home” button on the remote control of the television and select : [Setup] > [Network Settings] > [View Wireless Settings] • The Signal strength should be above 3 stripes out of 5 (60%).
Try to decrease the distance between the TV and the router, or preferably try a wired connection, which is more stable.
6. Reinstall the TV
Be aware that recordings, settings and channel information will be lost during reinstallation. Press “Home” on the remote control of the television and select: [Setup] > [TV settings] > [Reinstall TV]
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