Troubleshooting How to pull the pole out of my Philips stand steamer's base Find out here how to remove the poles from the base of your Philips stand garment steamer. Pulling out the pole from a Philips stand steamer 1) Ensure that you have pushed the pole to the very end. 2) Lock all clips. Once this is done, the pole will be released (you should be able to hear a “click” sound indicating the internal release). 3) You should now be able to remove the pole.