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    lumea promotion uk header

    100 day
    money back guarantee

    100% Satisfaction or your money back

    We want you to be satisfied with your Philips products, however, if after using your product you aren’t satisfied for whatever reason then we’re offering a money back guarantee on eligible Philips Electrical products as listed below.

    How to claim:

    Try an eligible Philips Lumea IPL product for at least 3 treatments and if unsatisfied, simply return the product with your original receipt within 100 days of purchase to receive your money back


    1. Click to download and print the claim form below. 

    2. Complete the form, including the reason that you aren’t satisfied, please provide as much detail as you can to help us to improve our products.

    3. Post the completed form with the original receipt to the Freepost address below within 100 days of purchase:



    Freepost RSGT XTGR GBSJ

    Unit 6-8

    Calverton Business Park

    Hoyle Road



    NG14 6QL


    4. You will receive your money back within 28 days of receipt of product.


    Offer valid on all BRI954/00, BRI953/00, BRI921/00, BRI922/00, BRI920/00, BRI923/00, BRI861/00, BRI863/00, BRI956/00, BRI950/00, SC1999/00 and SC1997/00. Product codes can be found on the packaging or on the base of the product, for further support please contact our Consumer Care team on 02079 49 02 40 who will be happy to help from Monday - Friday: 08:30 am - 8:00 pm or Saturday: 09:00 am - 6:00 pm.

    Offer valid from 01/01/19 until advised via this promotional web page 28 days prior to cancellation. Claims must be received within one hundred (100) days of the date of purchase. Open to UK residents 18+. Retain original receipts to claim. Limit 1 claim per product. Strict eligibility requirements apply.

    In light of current government guidelines we’re pressing pause on our Money Back Guarantees while customers are advised only to make essential trips.


    From 5th November until the 2nd of December, or until government restrictions are lifted, the clock stops on the Money Back Guarantee periods on our products.

    This applies to any products that are within the money back guarantee period on the 5th of November. 

    Any days remaining of the money back guarantee will be carried over and will start again once government restrictions are lifted.